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Customer Self-Service Overview

Customer Self-Service is an innovative customer service software that empowers clients to find solutions independently. This platform enables businesses to create a comprehensive knowledge base, allowing customers to access FAQs, guides, and tutorials at their convenience. By providing self-service options, companies can reduce the volume of support tickets and improve response times. The software features intuitive search capabilities and user-friendly navigation, ensuring customers can quickly find the information they need. Additionally, it offers analytics to help businesses understand customer behavior and identify areas for improvement. Customer Self-Service enhances user experience, increases customer satisfaction, and fosters brand loyalty by enabling quick and effective problem resolution.

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Contact Details

  • Vendor Name USU
  • Founded 1977
  • Location Germany

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Financial Services, Information Technology & Services

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Customer Self-Service Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management

Customer Self-Service Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Top Customer Self-Service Alternatives

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Customer Self-Service FAQs

Customer Self-Service is an innovative customer service software that empowers clients to find solutions independently. This platform enables businesses to create a comprehensive knowledge base, allowing customers to access FAQs, guides, and tutorials at their convenience. By providing self-service options, companies can reduce the volume of support tickets and improve response times. The software features intuitive search capabilities and user-friendly navigation, ensuring customers can quickly find the information they need. Additionally, it offers analytics to help businesses understand customer behavior and identify areas for improvement. Customer Self-Service enhances user experience, increases customer satisfaction, and fosters brand loyalty by enabling quick and effective problem resolution.

  • No, Customer Self-Service does not offer a free version.

  • Yes, Customer Self-Service offers a free trial.

  • No, Credit Card details are not required for the Customer Self-Service trial.

  • No, Customer Self-Service does not offer an API.

  • Customer Self-Service supports the following languages:
    • English

  • Following are the typical users of the Customer Self-Service:
    • Self-Employed , Small-Business , Midsize-Business

  • Customer Self-Service supports the following deployment:
    • Cloud Hosted

  • Customer Self-Service supports the following devices and operating systems:
    • Web-Based