CT-Assist Overview

CTAssist is a specialized remote support software designed to help organizations provide effective technical support and assistance to their clients. The platform offers comprehensive tools for remote access, troubleshooting, and collaboration, enabling support teams to optimize their service delivery effectively. With CTAssist, users can easily connect to clients' devices, diagnose issues, and provide realtime support from anywhere. The software features robust reporting capabilities, providing insights into support performance, response times, and customer satisfaction. Additionally, CTAssist integrates seamlessly with existing helpdesk systems and communication tools, enhancing overall remote support management. Ideal for businesses seeking to improve their technical support services, CTAssist empowers organizations to drive customer satisfaction, reduce downtime, and enhance operational efficiency.

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Contact Details

  • Vendor Name CT-Assist
  • Founded 2017
  • Location United States

Support

  • Chat Chat

Training

  • Live Online Live Online

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Automotive, Computer Software, Events Services, Information Services, Information Technology & Services

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CT-Assist Features

  • Arrow Icon Session Recording
  • Arrow Icon Remote Access/Control
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Unattended Access
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Collaboration Tools
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real-Time Notifications
  • Arrow Icon File Sharing
  • Arrow Icon Screen Sharing
  • Arrow Icon Session Transfer
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real-Time Chat
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Troubleshooting

CT-Assist Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • NA

CT-Assist FAQs

CTAssist is a specialized remote support software designed to help organizations provide effective technical support and assistance to their clients. The platform offers comprehensive tools for remote access, troubleshooting, and collaboration, enabling support teams to optimize their service delivery effectively. With CTAssist, users can easily connect to clients' devices, diagnose issues, and provide realtime support from anywhere. The software features robust reporting capabilities, providing insights into support performance, response times, and customer satisfaction. Additionally, CTAssist integrates seamlessly with existing helpdesk systems and communication tools, enhancing overall remote support management. Ideal for businesses seeking to improve their technical support services, CTAssist empowers organizations to drive customer satisfaction, reduce downtime, and enhance operational efficiency.

  • Yes, CT-Assist offers a free version.

  • Yes, CT-Assist offers a free trial.

  • No, Credit Card details are not required for the CT-Assist trial.

  • No, CT-Assist does not offer an API.

  • CT-Assist offers support with the following options:
    • Chat

  • CT-Assist offers training with the following options:
    • Live Online

  • CT-Assist supports the following languages:
    • English

  • Following are the typical users of the CT-Assist:
    • Self-Employed , Small-Business , Midsize-Business

  • CT-Assist supports the following deployment:
    • Cloud Hosted

  • CT-Assist supports the following devices and operating systems:
    • Web-Based