Contakti is a versatile customer service software designed to enhance customer support and streamline service operations for businesses of all sizes. It offers a comprehensive suite of tools including ticket management, live chat, knowledge base, and automated workflows, ensuring that customer inquiries and issues are handled efficiently and effectively. Contakti’s intuitive interface allows support teams to easily track and manage customer interactions, prioritize tickets, and collaborate on resolutions, improving response times and customer satisfaction. The software includes robust automation features such as auto-responders, SLA management, and task assignments, reducing manual workloads and ensuring consistent service delivery. Additionally, Contakti offers a centralized knowledge base where customers can find answers to common questions, reducing the volume of support requests and empowering customers with self-service options. Advanced reporting and analytics provide insights into support performance, customer satisfaction, and operational efficiency, enabling continuous improvement of customer service strategies. Integration with popular CRM systems and other business applications ensures seamless data flow and a unified customer view. With its powerful functionality and user-friendly design, Contakti is the ideal customer service solution for organizations aiming to deliver exceptional support, foster customer loyalty, and drive business growth.
CONTAKTI OY
Finland
Proprietary
Performance Metrics