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Cincom Synchrony Overview

Cincom Synchrony is a customer service software solution designed to enhance customer interactions and streamline service delivery. The platform provides tools for managing customer inquiries, tracking service requests, and ensuring timely responses. With its integrated knowledge base and automated workflow capabilities, Cincom Synchrony empowers support teams to deliver exceptional service while reducing response times. The software's analytics features allow organizations to monitor performance metrics and identify areas for improvement, ultimately enhancing customer satisfaction and loyalty.

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Contact Details

  • Vendor Name Cincom Systems
  • Founded 1968
  • Location United States

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software

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Cincom Synchrony Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Full Text Search
  • Arrow Icon Self Service Portal
  • Arrow Icon SEO Management
  • Arrow Icon Customizable Branding
  • Arrow Icon Feedback Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Rich Text Editor
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Multi-Language
  • Arrow Icon Customizable Templates
  • Arrow Icon Collaboration Tools
  • Arrow Icon User Management
  • Arrow Icon Drag & Drop Editor
  • Arrow Icon Mobile Interface
  • Arrow Icon WYSIWYG Editor
  • Arrow Icon Knowledge Management
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Lead Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Appointment Scheduling
  • Arrow Icon Task Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Customizable Reports
  • Arrow Icon Activity Dashboard
  • Arrow Icon Commenting/Notes
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Data Import/Export
  • Arrow Icon Lead Scoring
  • Arrow Icon Document Management
  • Arrow Icon Email Templates
  • Arrow Icon Call Logging
  • Arrow Icon Search/Filter

Cincom Synchrony Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Cincom Synchrony FAQs

Cincom Synchrony is a customer service software solution designed to enhance customer interactions and streamline service delivery. The platform provides tools for managing customer inquiries, tracking service requests, and ensuring timely responses. With its integrated knowledge base and automated workflow capabilities, Cincom Synchrony empowers support teams to deliver exceptional service while reducing response times. The software's analytics features allow organizations to monitor performance metrics and identify areas for improvement, ultimately enhancing customer satisfaction and loyalty.

  • No, Cincom Synchrony does not offer a free version.

  • Yes, Cincom Synchrony offers a free trial.

  • No, Credit Card details are not required for the Cincom Synchrony trial.

  • No, Cincom Synchrony does not offer an API.

  • Cincom Synchrony supports the following languages:
    • English

  • Following are the typical users of the Cincom Synchrony:
    • Self-Employed , Small-Business , Midsize-Business

  • Cincom Synchrony supports the following deployment:
    • Cloud Hosted

  • Cincom Synchrony supports the following devices and operating systems:
    • Web-Based