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Why SoftwareWorld Chooses CallMiner Eureka:

“SoftwareWorld selected CallMiner Eureka based on its robust capabilities in speech analytics and customer interaction insights. Users frequently praise its ability to deliver actionable intelligence, improve customer experience, and enhance agent performance. The platform's advanced AI-driven analytics, ease of integration, and comprehensive reporting features are also highlighted as key factors in its positive reception.”
Highly Recommended

CallMiner Eureka Overview

CallMiner Eureka is a leading speech analytics software designed to help organizations analyze and improve customer interactions. This platform provides tools for transcribing and analyzing phone calls, identifying trends, and measuring customer sentiment, ensuring that businesses can enhance their service quality. With its intuitive interface, CallMiner Eureka allows users to easily access and review call data, enabling them to gain insights into customer needs and preferences. The software supports real-time alerts for critical issues, facilitating proactive response strategies. Additionally, CallMiner Eureka offers robust reporting capabilities that provide insights into agent performance and customer satisfaction metrics. Ideal for contact centers and customer service teams, this software empowers organizations to optimize their communication strategies and improve customer experiences.

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Contact Details

  • Vendor Name CallMiner
  • Founded 2002
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Arabic, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified)

Industries

Computer Software, Paper & Forest Products, Retail

CallMiner Eureka Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Quality Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Recording
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Activity Dashboard
  • Arrow Icon KPI Monitoring
  • Arrow Icon Multiple Scoring Models
  • Arrow Icon Customer Surveys
  • Arrow Icon Feedback Management
  • Arrow Icon Agent Interface
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Call Tracking
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Keyword Filtering
  • Arrow Icon Notes Management
  • Arrow Icon Lead Qualification
  • Arrow Icon Natural Language Processing
  • Arrow Icon Trend Analysis
  • Arrow Icon Call Recording
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Real-Time Data
  • Arrow Icon Tagging
  • Arrow Icon Performance Metrics
  • Arrow Icon Compliance Tracking
  • Arrow Icon Feedback Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Trend/Problem Indicators
  • Arrow Icon Intent Recognition
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Data Security
  • Arrow Icon Natural Language Processing
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Predictive Analytics
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Call Recording
  • Arrow Icon Automatic Transcription
  • Arrow Icon Customer Experience Management
  • Arrow Icon Call Center Management
  • Arrow Icon Self-Service Search
  • Arrow Icon Artificial Intelligence

CallMiner Eureka Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription

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CallMiner Eureka FAQs

CallMiner Eureka is a leading speech analytics software designed to help organizations analyze and improve customer interactions. This platform provides tools for transcribing and analyzing phone calls, identifying trends, and measuring customer sentiment, ensuring that businesses can enhance their service quality. With its intuitive interface, CallMiner Eureka allows users to easily access and review call data, enabling them to gain insights into customer needs and preferences. The software supports real-time alerts for critical issues, facilitating proactive response strategies. Additionally, CallMiner Eureka offers robust reporting capabilities that provide insights into agent performance and customer satisfaction metrics. Ideal for contact centers and customer service teams, this software empowers organizations to optimize their communication strategies and improve customer experiences.

  • No, CallMiner Eureka does not offer a free version.

  • Yes, CallMiner Eureka offers a free trial.

  • No, Credit Card details are not required for the CallMiner Eureka trial.

  • CallMiner Eureka supports the following payment frequencies:

    • Annual Subscription

  • No, CallMiner Eureka does not offer an API.

  • CallMiner Eureka offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • CallMiner Eureka offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • CallMiner Eureka supports the following languages:
    • Arabic , German , English , French , Hebrew , Hindi , Italian , Japanese , Korean , Malay , Dutch , Norwegian , Polish , Portuguese , Russian , Spanish , Swedish , Thai , Chinese (Simplified)

  • Following are the typical users of the CallMiner Eureka:
    • Self-Employed , Small-Business , Midsize-Business

  • CallMiner Eureka supports the following deployment:
    • Cloud Hosted

  • CallMiner Eureka supports the following devices and operating systems:
    • Web-Based