Bonga is a customer service software that enables businesses to manage and respond to customer inquiries effectively across multiple channels. With support for email, chat, and social media, Bonga provides a unified platform where support agents can handle interactions and resolve issues promptly. The software includes ticketing and case management features, allowing teams to prioritize and track customer requests. Bonga also provides a knowledge base module, empowering customers with self-service options to find answers on their own. Reporting and analytics tools give insights into support metrics, including response times, resolution rates, and customer satisfaction. For companies focused on delivering exceptional customer support, Bonga is a comprehensive tool that enhances service efficiency and customer loyalty.
Dial Afrika
Kenya
Proprietary
Performance Metrics
