BirdSeed Overview

BirdSeed is an innovative live chat software designed to enhance customer engagement and support through real-time communication. This platform enables businesses to interact with website visitors instantly, providing timely assistance and addressing inquiries before they escalate. With its user-friendly interface, agents can manage multiple chats simultaneously, ensuring efficient response times. BirdSeed also offers customizable chat widgets, allowing organizations to tailor the chat experience to match their branding and website design. The software provides analytics and reporting features that help businesses track performance metrics, understand customer needs, and improve service quality. By integrating BirdSeed into their customer support strategy, organizations can boost satisfaction, foster loyalty, and ultimately drive conversions.

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Contact Details

  • Vendor Name BirdSeed
  • Founded 2016
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Advertising & Marketing, E-learning, Information Technology & Services, Professional Training

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BirdSeed Features

  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback

BirdSeed Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

BirdSeed FAQs

BirdSeed is an innovative live chat software designed to enhance customer engagement and support through real-time communication. This platform enables businesses to interact with website visitors instantly, providing timely assistance and addressing inquiries before they escalate. With its user-friendly interface, agents can manage multiple chats simultaneously, ensuring efficient response times. BirdSeed also offers customizable chat widgets, allowing organizations to tailor the chat experience to match their branding and website design. The software provides analytics and reporting features that help businesses track performance metrics, understand customer needs, and improve service quality. By integrating BirdSeed into their customer support strategy, organizations can boost satisfaction, foster loyalty, and ultimately drive conversions.

  • Yes, BirdSeed offers a free version.

  • Yes, BirdSeed offers a free trial.

  • No, Credit Card details are not required for the BirdSeed trial.

  • BirdSeed supports the following payment frequencies:

    • Monthly Subscription

  • No, BirdSeed does not offer an API.

  • BirdSeed offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • BirdSeed offers training with the following options:
    • Live Online , Webinar , Documentation

  • BirdSeed supports the following languages:
    • English

  • Following are the typical users of the BirdSeed:
    • Self-Employed , Small-Business , Midsize-Business

  • BirdSeed supports the following deployment:
    • Cloud Hosted

  • BirdSeed supports the following devices and operating systems:
    • Web-Based

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