Augmented Support Overview

Augmented Support is a cuttingedge remote support software designed to enhance customer service and technical support operations. This platform allows support teams to provide assistance remotely, enabling quick and efficient problem resolution. With features like screen sharing, remote access, and collaboration tools, Augmented Support ensures that support agents can diagnose and fix issues in realtime. The software’s userfriendly interface simplifies the support process for both agents and customers, enhancing communication and satisfaction. Additionally, Augmented Support provides analytics tools that track support performance, helping organizations identify areas for improvement. By leveraging this software, businesses can enhance their support capabilities and improve customer experiences.

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Augmented Support Screenshot & Video

Contact Details

  • Vendor Name Viu More
  • Founded 2016
  • Location Belgium

Support

  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Telecommunications

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Augmented Support Features

  • Arrow Icon Session Recording
  • Arrow Icon Remote Access/Control
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Unattended Access
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Collaboration Tools
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real-Time Notifications
  • Arrow Icon File Sharing
  • Arrow Icon Screen Sharing
  • Arrow Icon Session Transfer
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real-Time Chat
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Troubleshooting

Augmented Support Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$250 Per Feature

Augmented Support FAQs

Augmented Support is a cuttingedge remote support software designed to enhance customer service and technical support operations. This platform allows support teams to provide assistance remotely, enabling quick and efficient problem resolution. With features like screen sharing, remote access, and collaboration tools, Augmented Support ensures that support agents can diagnose and fix issues in realtime. The software’s userfriendly interface simplifies the support process for both agents and customers, enhancing communication and satisfaction. Additionally, Augmented Support provides analytics tools that track support performance, helping organizations identify areas for improvement. By leveraging this software, businesses can enhance their support capabilities and improve customer experiences.

  • No, Augmented Support does not offer a free version.

  • Yes, Augmented Support offers a free trial.

  • No, Credit Card details are not required for the Augmented Support trial.

  • Augmented Support offers the following pricing plans & packages:

    Basic

    $250 Per Feature

  • Augmented Support supports the following payment frequencies:

    • Monthly Subscription

  • No, Augmented Support does not offer an API.

  • Augmented Support offers support with the following options:
    • Email , Phone , Chat

  • Augmented Support offers training with the following options:
    • In-person , Live Online , Documentation

  • Augmented Support supports the following languages:
    • English

  • Following are the typical users of the Augmented Support:
    • Self-Employed , Small-Business , Midsize-Business

  • Augmented Support supports the following deployment:
    • Cloud Hosted

  • Augmented Support supports the following devices and operating systems:
    • Web-Based , iPhone , Android