Top 10 Knowledge Base Software Comparison – Find the Right Solution

Choosing the right Knowledge Base Software can be challenging with so many options available. To simplify your decision-making, we have created this comprehensive comparison table of the top 10 Knowledge Base Software solutions. Compare their features, pricing, user ratings, and overall performance to find the perfect fit for your needs. Whether you're looking for affordability, advanced features, or seamless integrations, this side-by-side analysis will help you make an informed choice. Whether you’re a small business, enterprise, or individual user, explore this in-depth top 10 Knowledge Base Software comparison to select the best solution with confidence.

Comparison Table of Top 10 Knowledge Base Software

Product
Zendesk Suite

Zendesk Suite
HubSpot Service Hub

HubSpot Service Hub
Confluence

Confluence
Zoho Desk

Zoho Desk
Notion

Notion
Freshdesk

Freshdesk
Help Scout

Help Scout
Bloomfire

Bloomfire
Helpjuice

Helpjuice
Document360

Document360
Review & Ratings

   4.4

 (2 Reviews)

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available
Description

Zendesk Suite is a customer service software that streamlines interactions... Read more about Zendesk Suite

HubSpot Service Hub is a customer service software designed to... Read more about HubSpot Service Hub

Confluence is a collaborative workspace that helps teams organize and... Read more about Confluence

Zoho Desk is a customer service software designed to help... Read more about Zoho Desk

Notion is like a digital workspace where you can jot... Read more about Notion

Freshdesk is a cloud-based customer service software offering a suite... Read more about Freshdesk

Help Scout is a customer service software designed to provide... Read more about Help Scout

Bloomfire is a knowledge engagement platform that centralizes and democratizes... Read more about Bloomfire

Helpjuice stands out as a specialized knowledge base software developed... Read more about Helpjuice

Document360 is a powerful, AI-powered knowledge base software designed to... Read more about Document360

Free Trial

Available

Available

14 Days

15 Days

Available

14 Days

Available

30 Days

14 Days

14 Days

Starting Price

$55 Per Month

$800 Per Month

$5.16 Per Month

$800 Per Month

$8 Per Month

$999 Per Month

$50 Per Month

NA

$120 Per Month

Features
Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management
Artificial Intelligence
Other Info
Deployment
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • On-Premise
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
Devices Supported
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux
  • Web-Based
  • Windows
  • Mac
  • Linux
  • Web-Based
Pricing Model
  • Per User
  • Contact Vendor
  • Per Feature
  • Per User
  • Per User
  • Per Feature
  • Per User
  • Contact Vendor
  • Usage Based
  • Contact Vendor
Support
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • FAQs/Forum
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Chat
  • Knowledge Base
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Chat
  • Knowledge Base
  • FAQs/Forum
Target Company Size
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

FAQs About Knowledge Base Software Comparison

With so many Knowledge Base Software solutions available, a side-by-side comparison helps you identify which tool offers the best features, pricing, and user experience for your specific needs. By evaluating multiple options at once, you can pinpoint the solution that aligns with your budget, technical requirements, and business goals.

Absolutely! Depending on the tool, you may discover:

  • Free Version options like Confluence, Notion and Freshdesk (basic features remain free for life)
  • Free Trial offerings such as Zendesk Suite, HubSpot Service Hub, Confluence, Zoho Desk, Notion, Freshdesk, Help Scout, Bloomfire, Helpjuice and Document360 (test premium features before committing)

These budget-friendly Knowledge Base Software solutions can be perfect for startups or small businesses, although they often come with usage caps or feature limitations. Always review each product’s details to ensure it meets your specific needs.

Small businesses often benefit from budget-friendly, easy-to-deploy, and intuitive platforms. For example, Zendesk Suite, HubSpot Service Hub, Confluence, Zoho Desk, Notion, Freshdesk, Help Scout, Bloomfire, Helpjuice and Document360 are popular picks in the Knowledge Base Software category, offering simple setup, affordable plans, and essential features suitable for smaller teams.

Enterprises typically require advanced security, robust reporting, and scalability. Tools like Zendesk Suite, HubSpot Service Hub, Confluence, Zoho Desk, Notion, Freshdesk, Bloomfire, Helpjuice and Document360 in the Knowledge Base Software category excel at handling complex workflows, large user bases, and offer dedicated enterprise support.

Yes! Many Knowledge Base Software solutions—such as Zendesk Suite, HubSpot Service Hub, Confluence, Zoho Desk, Notion, Freshdesk, Help Scout and Bloomfire—provide mobile apps for on-the-go access. This allows you to manage features, collaborate in real time, and stay updated wherever you are. If mobile functionality is crucial for your business, be sure to confirm each software’s app availability and compatibility.