Best Contact Center Quality Assurance Software for Small Businesses (Free & Paid)

Ressolve is an advanced speech recognition software that empowers businesses to convert spoken language into accurate text quickly and efficiently. Using cutting-edge artificial intelligence and natural language processing (NLP) technologies, Ressolve can transcribe a wide range of voice inputs, whether from phone calls, meetings, webinars, or customer interactions. This capability is invaluable f... Read more about Ressolve

TransMon is a quality assurance software for contact centers, designed to monitor, evaluate, and improve agent performance and customer service. With TransMon, contact centers can track key performance metrics, such as call quality, response times, and resolution rates, ensuring consistent service standards. The software includes tools for creating customized evaluation forms, recording calls, and... Read more about TransMon

Cloud IVR is a cloud-based interactive voice response (IVR) software that enables businesses to automate their customer service processes through voice prompts. With Cloud IVR, customers can easily navigate through menus, access account information, make payments, and resolve common queries without needing to speak to an agent. The software offers advanced features such as speech recognition, mult... Read more about Cloud IVR

AuditWise is an advanced quality assurance software tailored for contact centers to enhance customer service and agent performance. The platform provides tools for monitoring calls, analyzing interactions, and evaluating agent adherence to scripts and protocols. With customizable scorecards and real-time feedback capabilities, AuditWise enables managers to identify training needs and implement tar... Read more about AuditWise