3CX vs Amazon Connect – Find the Best Fit for You

Trying to decide between 3CX and Amazon Connect? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

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In-Depth Comparison of 3CX and Amazon Connect

Product
Review & Ratings

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Description

3CX is a versatile, software-based PBX (Private Branch Exchange) solution designed to manage business communications. It supports both VoIP (Voice over Internet Protocol) and traditional phone lines. 3CX offers features like video conferencing, live chat, and mobile apps, facilitating remote communication. Its call center functionalities include call queuing, reporting, and recording. The system i... Read more about 3CX

Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connec... Read more about Amazon Connect

Free Trial

More than 30 days

Available

Starting Price

$195 Per Month

$1.08 Per Hour

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Windows, Linux Web-Based,
Pricing Model Flat Rate Contact Vendor
Support Email, Phone, Chat, Knowledge Base Email, Phone, Knowledge Base
Target Company Size
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

FAQs About 3CX vs Amazon Connect

In comparing 3CX and Amazon Connect, both platforms offer robust communication solutions, but they cater to different needs. 3CX is ideal for businesses seeking a cost-effective, on-premise or cloud-based PBX system with a focus on VoIP and video conferencing. In contrast, Amazon Connect excels in providing a scalable, cloud-native contact center solution with advanced AI capabilities, making it suitable for enterprises prioritizing customer experience and integration with AWS services. Ultimately, the choice depends on specific business requirements and technological preferences.