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Wavity Help & Service Desk Overview

Wavity Help & Service Desk is a help desk software designed to provide businesses with tools to manage customer support tickets and resolve issues quickly and efficiently. The platform allows users to create and track service tickets, assign them to support agents, and communicate with customers in real time. Wavity Help & Service Desk includes features like knowledge base management, ticket categorization, and automated workflows, helping businesses streamline their customer support operations. The software also provides analytics and reporting tools to track ticket resolution times, customer satisfaction, and support team performance. Ideal for businesses of all sizes, Wavity Help & Service Desk enhances customer support, improves response times, and ensures a positive customer experience.

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Contact Details

  • Vendor Name Wavity
  • Founded 2015
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Information Technology & Services, Law Practice, Mechanical or Industrial Engineering

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Wavity Help & Service Desk Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Approval Workflow
  • Arrow Icon Training Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Change Planning
  • Arrow Icon Release Management
  • Arrow Icon Change Tracking
  • Arrow Icon Compliance Management
  • Arrow Icon Prioritization
  • Arrow Icon Safety Incident Management
  • Arrow Icon Investigation Management
  • Arrow Icon On Call Scheduling
  • Arrow Icon Corrective and Preventive Actions (CAPA)
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Disaster Recovery
  • Arrow Icon Task Management
  • Arrow Icon Workflow Management
  • Arrow Icon Incident Reporting
  • Arrow Icon Audit Trail
  • Arrow Icon OSHA Compliance
  • Arrow Icon Status Tracking
  • Arrow Icon Communications Management
  • Arrow Icon IT Incident Management
  • Arrow Icon Ticket Management

Wavity Help & Service Desk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Standard

$12 Per User

Wavity Help & Service Desk FAQs

Wavity Help & Service Desk is a help desk software designed to provide businesses with tools to manage customer support tickets and resolve issues quickly and efficiently. The platform allows users to create and track service tickets, assign them to support agents, and communicate with customers in real time. Wavity Help & Service Desk includes features like knowledge base management, ticket categorization, and automated workflows, helping businesses streamline their customer support operations. The software also provides analytics and reporting tools to track ticket resolution times, customer satisfaction, and support team performance. Ideal for businesses of all sizes, Wavity Help & Service Desk enhances customer support, improves response times, and ensures a positive customer experience.

  • No, Wavity Help & Service Desk does not offer a free version.

  • Yes, Wavity Help & Service Desk offers a free trial.

  • No, Credit Card details are not required for the Wavity Help & Service Desk trial.

  • Wavity Help & Service Desk offers the following pricing plans & packages:

    Standard

    $12 Per User

  • Wavity Help & Service Desk supports the following payment frequencies:

    • Monthly Subscription

  • No, Wavity Help & Service Desk does not offer an API.

  • Wavity Help & Service Desk offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Wavity Help & Service Desk offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Wavity Help & Service Desk supports the following languages:
    • English

  • Following are the typical users of the Wavity Help & Service Desk:
    • Self-Employed , Small-Business , Midsize-Business

  • Wavity Help & Service Desk supports the following deployment:
    • Cloud Hosted

  • Wavity Help & Service Desk supports the following devices and operating systems:
    • Web-Based , iPhone , Android

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