viind Overview

viind is a dynamic live chat software designed to help businesses enhance their customer service and support operations through real-time conversations. With viind, businesses can engage with website visitors, answer inquiries, and resolve issues instantly, improving overall customer satisfaction. The software offers a range of customizable features, including automated greetings, chatbots for initial support, and integrations with popular CRM tools. viind provides businesses with a centralized dashboard to monitor and manage live chats, track response times, and gain insights into customer interactions. The platform also allows for multi-channel communication, meaning businesses can connect with customers across different platforms such as websites, social media, and messaging apps. viind’s powerful analytics tools help businesses identify trends, measure customer satisfaction, and optimize support processes. Whether for e-commerce, service-based industries, or tech support, viind helps businesses provide fast, efficient, and personalized support to their customers, building stronger relationships and increasing brand loyalty.

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viind Screenshot & Video

Contact Details

  • Vendor Name viind
  • Founded
  • Location Germany

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Computer Software, Health, Internet, Real Estate

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viind Features

  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Natural Language Processing
  • Arrow Icon Automated Responses
  • Arrow Icon Virtual Assistant
  • Arrow Icon Chatbot
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Query Suggestions
  • Arrow Icon Customer Support
  • Arrow Icon Language Detection
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon Code-free Development
  • Arrow Icon Automated Routing
  • Arrow Icon Augmented Analytics
  • Arrow Icon Transfers/Routing
  • Arrow Icon Lead Qualification
  • Arrow Icon Customizable Branding
  • Arrow Icon Lead Capture
  • Arrow Icon For Sales/Marketing

viind Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription

viind FAQs

viind is a dynamic live chat software designed to help businesses enhance their customer service and support operations through real-time conversations. With viind, businesses can engage with website visitors, answer inquiries, and resolve issues instantly, improving overall customer satisfaction. The software offers a range of customizable features, including automated greetings, chatbots for initial support, and integrations with popular CRM tools. viind provides businesses with a centralized dashboard to monitor and manage live chats, track response times, and gain insights into customer interactions. The platform also allows for multi-channel communication, meaning businesses can connect with customers across different platforms such as websites, social media, and messaging apps. viind’s powerful analytics tools help businesses identify trends, measure customer satisfaction, and optimize support processes. Whether for e-commerce, service-based industries, or tech support, viind helps businesses provide fast, efficient, and personalized support to their customers, building stronger relationships and increasing brand loyalty.

  • No, viind does not offer a free version.

  • Yes, viind offers a free trial.

  • No, Credit Card details are not required for the viind trial.

  • viind supports the following payment frequencies:

    • Annual Subscription

  • No, viind does not offer an API.

  • viind offers support with the following options:
    • Email , Phone , Knowledge Base

  • viind offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • viind supports the following languages:
    • English

  • Following are the typical users of the viind:
    • Self-Employed , Small-Business , Midsize-Business

  • viind supports the following deployment:
    • Cloud Hosted , On-Premise

  • viind supports the following devices and operating systems:
    • Web-Based , Linux