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VI Service Desk Overview

VI Service Desk is a comprehensive help desk software designed to streamline customer support operations. With features such as ticket management, knowledge base creation, and reporting, VI Service Desk enhances the efficiency of support teams. The user-friendly interface allows support staff to manage inquiries and resolve issues quickly, ensuring high customer satisfaction. Additionally, VI Service Desk offers integration with various communication channels, providing a seamless experience for customers. By adopting this software, organizations can improve their customer service and support efficiency.

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VI Service Desk Screenshot & Video

Contact Details

  • Vendor Name Velocity Integrations Software
  • Founded
  • Location United States

Support

  • 24x7 Support 24x7 Support

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Information Technology & Services, Internet

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VI Service Desk Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Change Management
  • Arrow Icon SLA Management
  • Arrow Icon Activity Tracking
  • Arrow Icon Knowledge Management
  • Arrow Icon Dashboard
  • Arrow Icon Audit Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Patch Management
  • Arrow Icon Capacity Management
  • Arrow Icon Configuration Management
  • Arrow Icon License Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Compliance Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Server Monitoring
  • Arrow Icon Event Logs
  • Arrow Icon Task Management
  • Arrow Icon Incident Management
  • Arrow Icon SSL Security
  • Arrow Icon Audit Trail
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Ticket Management
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Chat/Messaging
  • Arrow Icon Issue Auditing
  • Arrow Icon IT Asset Tracking
  • Arrow Icon IT Risk Management
  • Arrow Icon Network Security

VI Service Desk Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • One-Time Payment One-Time Payment

Plans & Packages

Basic

$900 One-time

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VI Service Desk FAQs

VI Service Desk is a comprehensive help desk software designed to streamline customer support operations. With features such as ticket management, knowledge base creation, and reporting, VI Service Desk enhances the efficiency of support teams. The user-friendly interface allows support staff to manage inquiries and resolve issues quickly, ensuring high customer satisfaction. Additionally, VI Service Desk offers integration with various communication channels, providing a seamless experience for customers. By adopting this software, organizations can improve their customer service and support efficiency.

  • No, VI Service Desk does not offer a free version.

  • Yes, VI Service Desk offers a free trial.

  • No, Credit Card details are not required for the VI Service Desk trial.

  • VI Service Desk offers the following pricing plans & packages:

    Basic

    $900 One-time

  • VI Service Desk supports the following payment frequencies:

    • One-Time Payment

  • No, VI Service Desk does not offer an API.

  • VI Service Desk offers support with the following options:
    • 24x7 Support

  • VI Service Desk supports the following languages:
    • English

  • Following are the typical users of the VI Service Desk:
    • Self-Employed , Small-Business , Midsize-Business

  • VI Service Desk supports the following deployment:
    • Cloud Hosted

  • VI Service Desk supports the following devices and operating systems:
    • Web-Based