Userlot Overview

Userlot is a customer success software designed to help businesses foster stronger relationships with their clients by providing tools for engagement, support, and retention. The software enables businesses to track and manage customer interactions, ensuring that every touchpoint is optimized for positive outcomes. With Userlot, teams can set up automated workflows, providing timely responses to customer inquiries and proactively addressing issues before they escalate. The platform includes robust analytics and reporting tools, offering valuable insights into customer satisfaction, product usage, and support performance. Userlot’s user-friendly interface allows businesses to segment customers based on behavior, usage patterns, or satisfaction levels, tailoring outreach efforts accordingly. Additionally, Userlot integrates with CRM and helpdesk systems to streamline operations, making it easier to track customer journeys and predict churn risks. For businesses seeking to enhance their customer experience, improve retention, and drive growth, Userlot is an essential tool for customer success management.

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Contact Details

  • Vendor Name Userlot
  • Founded
  • Location Australia

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Advertising & Marketing, Financial Services, Information Technology & Services

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Userlot Features

  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Onboarding
  • Arrow Icon Collaboration Tools
  • Arrow Icon Health Score
  • Arrow Icon Account Alerts
  • Arrow Icon Account Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Revenue Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Usage Tracking/Analytics
  • Arrow Icon Customer Engagement
  • Arrow Icon Activity Tracking
  • Arrow Icon Task Management
  • Arrow Icon NPS of Customers
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot
  • Arrow Icon Referral Tracking
  • Arrow Icon Mobile Access
  • Arrow Icon Lead Qualification
  • Arrow Icon Contact Database
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Territory Management
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Customizable Fields
  • Arrow Icon Calendar/Reminder System
  • Arrow Icon Marketing Automation
  • Arrow Icon Task Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Pipeline Management
  • Arrow Icon Lead Capture
  • Arrow Icon Forecasting
  • Arrow Icon Contact Management
  • Arrow Icon Email Management
  • Arrow Icon Lead Generation
  • Arrow Icon Workflow Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Internal Chat Integration
  • Arrow Icon Segmentation
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Document Storage
  • Arrow Icon Lead Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Data Import/Export

Userlot Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$99 Per Feature

Userlot FAQs

Userlot is a customer success software designed to help businesses foster stronger relationships with their clients by providing tools for engagement, support, and retention. The software enables businesses to track and manage customer interactions, ensuring that every touchpoint is optimized for positive outcomes. With Userlot, teams can set up automated workflows, providing timely responses to customer inquiries and proactively addressing issues before they escalate. The platform includes robust analytics and reporting tools, offering valuable insights into customer satisfaction, product usage, and support performance. Userlot’s user-friendly interface allows businesses to segment customers based on behavior, usage patterns, or satisfaction levels, tailoring outreach efforts accordingly. Additionally, Userlot integrates with CRM and helpdesk systems to streamline operations, making it easier to track customer journeys and predict churn risks. For businesses seeking to enhance their customer experience, improve retention, and drive growth, Userlot is an essential tool for customer success management.

  • No, Userlot does not offer a free version.

  • Yes, Userlot offers a free trial.

  • No, Credit Card details are not required for the Userlot trial.

  • Userlot offers the following pricing plans & packages:

    Basic

    $99 Per Feature

  • Userlot supports the following payment frequencies:

    • Monthly Subscription

  • No, Userlot does not offer an API.

  • Userlot offers support with the following options:
    • Email , Chat , Knowledge Base , FAQs/Forum

  • Userlot offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Userlot supports the following languages:
    • English

  • Following are the typical users of the Userlot:
    • Self-Employed , Small-Business , Midsize-Business

  • Userlot supports the following deployment:
    • Cloud Hosted

  • Userlot supports the following devices and operating systems:
    • Web-Based