Talkmap is a speech analytics software designed to provide businesses with deep insights into customer conversations, whether over the phone, through call centers, or via other communication channels. The software uses advanced speech recognition, natural language processing (NLP), and sentiment analysis to analyze recorded conversations in real time, helping businesses gain a better understanding of customer needs, emotions, and feedback. Talkmap automatically identifies keywords, phrases, and patterns in conversations, enabling companies to quickly assess customer satisfaction, resolve issues, and improve customer service. The platform also includes features for monitoring compliance, identifying training opportunities for agents, and measuring agent performance. Additionally, Talkmap’s analytics tools help businesses spot trends, identify emerging customer issues, and make data-driven decisions to improve customer experiences. By providing actionable insights into spoken interactions, Talkmap enhances the ability of customer service teams to respond effectively, resolve problems faster, and deliver higher-quality service, ultimately driving customer loyalty and business growth.
Discourse.ai
2017
United States
Proprietary
Data Security
