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SMS Reviews Overview

SMS Reviews is an innovative customer experience software designed to help businesses gather feedback and improve their services through SMS-based surveys. This platform allows organizations to send quick, engaging surveys to customers after interactions, enabling them to capture valuable insights and assess satisfaction levels effectively. With its user-friendly interface, businesses can create customizable survey templates, track responses in real-time, and analyze feedback to identify areas for improvement. SMS Reviews supports integration with existing customer relationship management systems, ensuring a seamless flow of information. By enhancing customer feedback processes, SMS Reviews empowers organizations to make data-driven decisions, enhance service quality, and foster long-term customer loyalty.

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Contact Details

  • Vendor Name SMS Reviews
  • Founded 2016
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Consumer Services, Information Technology & Services, Security & Investigations

SMS Reviews Features

  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure

SMS Reviews Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$99 Per User

SMS Reviews FAQs

SMS Reviews is an innovative customer experience software designed to help businesses gather feedback and improve their services through SMS-based surveys. This platform allows organizations to send quick, engaging surveys to customers after interactions, enabling them to capture valuable insights and assess satisfaction levels effectively. With its user-friendly interface, businesses can create customizable survey templates, track responses in real-time, and analyze feedback to identify areas for improvement. SMS Reviews supports integration with existing customer relationship management systems, ensuring a seamless flow of information. By enhancing customer feedback processes, SMS Reviews empowers organizations to make data-driven decisions, enhance service quality, and foster long-term customer loyalty.

  • No, SMS Reviews does not offer a free version.

  • Yes, SMS Reviews offers a free trial.

  • No, Credit Card details are not required for the SMS Reviews trial.

  • SMS Reviews offers the following pricing plans & packages:

    Basic

    $99 Per User

  • SMS Reviews supports the following payment frequencies:

    • Monthly Subscription

  • No, SMS Reviews does not offer an API.

  • SMS Reviews offers support with the following options:
    • 24x7 Support , Email , Phone , Chat

  • SMS Reviews offers training with the following options:
    • In-person , Live Online , Webinar

  • SMS Reviews supports the following languages:
    • English

  • Following are the typical users of the SMS Reviews:
    • Self-Employed , Small-Business , Midsize-Business

  • SMS Reviews supports the following deployment:
    • Cloud Hosted

  • SMS Reviews supports the following devices and operating systems:
    • Web-Based