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Sipexa Help Desk Overview

Sipexa Help Desk is a powerful workflow management software designed to improve the efficiency of help desk operations. It automates ticketing, task assignment, and issue resolution, ensuring that support teams can handle requests promptly and efficiently. With Sipexa, users can track ticket progress, set priority levels, and communicate with customers through a unified platform. The software also offers customizable workflows, allowing businesses to tailor the ticketing process to meet their specific needs. Sipexa’s robust reporting tools provide insights into response times, ticket volumes, and team performance, helping organizations identify areas for improvement. Its user-friendly interface and real-time collaboration features make it an essential tool for businesses looking to optimize customer support and workflow management.

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Contact Details

  • Vendor Name Sipexa
  • Founded 2016
  • Location United Kingdom

Support

  • Chat Chat

Training

  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Banking, Computer Software, Information Technology & Services, Logistics & Supply Chain, Telecommunications

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Sipexa Help Desk Features

  • Arrow Icon Approval Process Control
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Activity Dashboard
  • Arrow Icon Activity Tracking
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Calendar Management
  • Arrow Icon Compliance Tracking
  • Arrow Icon Alerts/Notifications
  • Arrow Icon No-Code
  • Arrow Icon Email Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Collaboration Tools
  • Arrow Icon Document Storage
  • Arrow Icon Real Time Reporting
  • Arrow Icon Rules-Based Workflow
  • Arrow Icon Graphical Workflow Editor
  • Arrow Icon Task Management
  • Arrow Icon Search/Filter
  • Arrow Icon Monitoring
  • Arrow Icon Progress Tracking
  • Arrow Icon Document Management
  • Arrow Icon Drag & Drop
  • Arrow Icon Template Management
  • Arrow Icon Workflow Configuration
  • Arrow Icon Business Process Automation
  • Arrow Icon Commenting/Notes
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Forms Management
  • Arrow Icon Project Workflow
  • Arrow Icon Electronic Signature
  • Arrow Icon Forms Creation & Design
  • Arrow Icon Customizable Templates
  • Arrow Icon Offline Access
  • Arrow Icon Archiving & Retention
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Version Control
  • Arrow Icon Forms Management
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Full Text Search
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Data Import/Export
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon File Storage
  • Arrow Icon Customizable Forms

Sipexa Help Desk Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • GBP (£) GBP (£)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

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Sipexa Help Desk FAQs

Sipexa Help Desk is a powerful workflow management software designed to improve the efficiency of help desk operations. It automates ticketing, task assignment, and issue resolution, ensuring that support teams can handle requests promptly and efficiently. With Sipexa, users can track ticket progress, set priority levels, and communicate with customers through a unified platform. The software also offers customizable workflows, allowing businesses to tailor the ticketing process to meet their specific needs. Sipexa’s robust reporting tools provide insights into response times, ticket volumes, and team performance, helping organizations identify areas for improvement. Its user-friendly interface and real-time collaboration features make it an essential tool for businesses looking to optimize customer support and workflow management.

  • Yes, Sipexa Help Desk offers a free version.

  • Yes, Sipexa Help Desk offers a free trial.

  • No, Credit Card details are not required for the Sipexa Help Desk trial.

  • Sipexa Help Desk supports the following payment frequencies:

    • Monthly Subscription

  • No, Sipexa Help Desk does not offer an API.

  • Sipexa Help Desk offers support with the following options:
    • Chat

  • Sipexa Help Desk offers training with the following options:
    • Live Online , Documentation

  • Sipexa Help Desk supports the following languages:
    • English

  • Following are the typical users of the Sipexa Help Desk:
    • Self-Employed , Small-Business , Midsize-Business

  • Sipexa Help Desk supports the following deployment:
    • Cloud Hosted

  • Sipexa Help Desk supports the following devices and operating systems:
    • Web-Based