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SessionStack Overview

SessionStack is an innovative remote support software that enables teams to provide seamless assistance to users across various platforms. This user-friendly solution allows support agents to monitor user sessions in real-time, gaining insights into user behavior and troubleshooting issues effectively. With features such as session replay, screen sharing, and live chat, agents can quickly diagnose problems and guide users through solutions. SessionStack also integrates with existing help desk systems, enhancing overall support capabilities. The software's robust analytics tools provide valuable data on user interactions, helping organizations improve their support processes. By utilizing SessionStack, businesses can enhance customer satisfaction, reduce resolution times, and foster positive relationships with their users.

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Contact Details

  • Vendor Name SessionStack
  • Founded 2016
  • Location Bulgaria

Support

  • Chat Chat

Training

  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Automotive, Computer Software, Events Services, Information Services, Information Technology & Services

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SessionStack Features

  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management
  • Arrow Icon Session Recording
  • Arrow Icon Remote Access/Control
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Unattended Access
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Collaboration Tools
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real-Time Notifications
  • Arrow Icon File Sharing
  • Arrow Icon Screen Sharing
  • Arrow Icon Session Transfer
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real-Time Chat
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Troubleshooting

SessionStack Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$99 Per Month

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SessionStack FAQs

SessionStack is an innovative remote support software that enables teams to provide seamless assistance to users across various platforms. This user-friendly solution allows support agents to monitor user sessions in real-time, gaining insights into user behavior and troubleshooting issues effectively. With features such as session replay, screen sharing, and live chat, agents can quickly diagnose problems and guide users through solutions. SessionStack also integrates with existing help desk systems, enhancing overall support capabilities. The software's robust analytics tools provide valuable data on user interactions, helping organizations improve their support processes. By utilizing SessionStack, businesses can enhance customer satisfaction, reduce resolution times, and foster positive relationships with their users.

  • No, SessionStack does not offer a free version.

  • Yes, SessionStack offers a free trial.

  • No, Credit Card details are not required for the SessionStack trial.

  • SessionStack offers the following pricing plans & packages:

    Basic

    $99 Per Month

  • SessionStack supports the following payment frequencies:

    • Monthly Subscription

  • No, SessionStack does not offer an API.

  • SessionStack offers support with the following options:
    • Chat

  • SessionStack offers training with the following options:
    • Documentation

  • SessionStack supports the following languages:
    • English

  • Following are the typical users of the SessionStack:
    • Self-Employed , Small-Business , Midsize-Business

  • SessionStack supports the following deployment:
    • Cloud Hosted

  • SessionStack supports the following devices and operating systems:
    • Web-Based

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