Saho Complaint Desk Overview

Saho Complaint Desk is an advanced complaint management software solution designed to help organizations efficiently manage customer feedback and resolve complaints. By centralizing all complaints in one easy-to-use platform, Saho ensures that businesses can track, prioritize, and address issues in a timely and effective manner. The software offers a user-friendly interface for both customers and support teams, enabling seamless submission, tracking, and resolution of complaints. Saho's automated workflows allow businesses to assign tasks to the right personnel and ensure that complaints are handled according to priority levels. Additionally, the software provides real-time notifications to keep customers informed about the status of their complaints, fostering a transparent and customer-centric approach to issue resolution. Saho also includes robust reporting and analytics features that give businesses insights into common complaints, recurring issues, and areas for improvement. By tracking complaint resolution times, customer satisfaction scores, and team performance, organizations can identify patterns and implement corrective actions to improve service quality. Whether it's for retail, hospitality, or service industries, Saho Complaint Desk helps businesses improve customer satisfaction, build trust, and maintain positive relationships with their clients.

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Contact Details

  • Vendor Name MyndMatrix
  • Founded
  • Location India

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Hospital & Health Care

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Saho Complaint Desk Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management

Saho Complaint Desk Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • INR (₹) INR (₹)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • NA

Saho Complaint Desk FAQs

Saho Complaint Desk is an advanced complaint management software solution designed to help organizations efficiently manage customer feedback and resolve complaints. By centralizing all complaints in one easy-to-use platform, Saho ensures that businesses can track, prioritize, and address issues in a timely and effective manner. The software offers a user-friendly interface for both customers and support teams, enabling seamless submission, tracking, and resolution of complaints. Saho's automated workflows allow businesses to assign tasks to the right personnel and ensure that complaints are handled according to priority levels. Additionally, the software provides real-time notifications to keep customers informed about the status of their complaints, fostering a transparent and customer-centric approach to issue resolution. Saho also includes robust reporting and analytics features that give businesses insights into common complaints, recurring issues, and areas for improvement. By tracking complaint resolution times, customer satisfaction scores, and team performance, organizations can identify patterns and implement corrective actions to improve service quality. Whether it's for retail, hospitality, or service industries, Saho Complaint Desk helps businesses improve customer satisfaction, build trust, and maintain positive relationships with their clients.

  • Yes, Saho Complaint Desk offers a free version.

  • Yes, Saho Complaint Desk offers a free trial.

  • No, Credit Card details are not required for the Saho Complaint Desk trial.

  • No, Saho Complaint Desk does not offer an API.

  • Saho Complaint Desk offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • Saho Complaint Desk supports the following languages:
    • English

  • Following are the typical users of the Saho Complaint Desk:
    • Self-Employed , Small-Business , Midsize-Business

  • Saho Complaint Desk supports the following deployment:
    • Cloud Hosted

  • Saho Complaint Desk supports the following devices and operating systems:
    • Web-Based