MASSIVE is a customer satisfaction software designed to help businesses collect, analyze, and act on customer feedback to improve service quality and drive customer loyalty. The platform enables businesses to create customizable surveys, polls, and feedback forms, making it easy to gather insights from customers across different touchpoints, including email, web, and in-store. MASSIVE’s powerful analytics engine processes the collected feedback, providing real-time insights into customer satisfaction levels, trends, and areas for improvement. The software also includes sentiment analysis tools that automatically analyze customer comments and reviews, categorizing them as positive, neutral, or negative. MASSIVE’s reporting features allow businesses to track customer satisfaction metrics over time and identify patterns that can inform decision-making. The platform also includes tools for responding to customer feedback, ensuring that businesses can address issues promptly and enhance the customer experience. With its intuitive interface, robust analytics, and integration with CRM and support systems, MASSIVE helps businesses improve their customer service and foster long-term customer relationships.
MASSIVE DATA HEIGHTS
United States
Proprietary
Trend Analysis
