ISL Light Overview

ISL Light is a reliable remote support software designed to facilitate secure and efficient remote access and assistance for IT professionals and support teams. It offers a comprehensive platform for troubleshooting, maintenance, and collaboration, ensuring seamless support operations across various devices and locations. ISL Light's intuitive interface allows support agents to establish secure remote connections with client devices quickly, enabling real-time troubleshooting and issue resolution. Advanced features such as file transfer, screen sharing, and multi-monitor support enhance the effectiveness of remote assistance, ensuring that complex technical problems can be addressed efficiently. The software includes robust security measures, including end-to-end encryption and authentication protocols, ensuring that all remote sessions are secure and compliant with data protection standards. Integration with popular help desk and ticketing systems streamlines support workflows, allowing for efficient case management and tracking. With its lightweight design and cross-platform compatibility, ISL Light empowers businesses to provide prompt and reliable remote support, improving customer satisfaction and reducing downtime.

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ISL Light Screenshot & Video

Contact Details

  • Vendor Name ISL Online
  • Founded 2001
  • Location Slovenia

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Bulgarian, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Chinese (Simplified)


Industries

Computer & Network Security, Consumer Electronics, Hospital & Health Care, Information Technology & Services

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ISL Light Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Change Management
  • Arrow Icon SLA Management
  • Arrow Icon Activity Tracking
  • Arrow Icon Knowledge Management
  • Arrow Icon Dashboard
  • Arrow Icon Audit Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Patch Management
  • Arrow Icon Capacity Management
  • Arrow Icon Configuration Management
  • Arrow Icon License Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Inventory Management
  • Arrow Icon Compliance Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Server Monitoring
  • Arrow Icon Event Logs
  • Arrow Icon Task Management
  • Arrow Icon Incident Management
  • Arrow Icon SSL Security
  • Arrow Icon Audit Trail
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Ticket Management
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Chat/Messaging
  • Arrow Icon Issue Auditing
  • Arrow Icon IT Asset Tracking
  • Arrow Icon IT Risk Management
  • Arrow Icon Network Security
  • Arrow Icon Real-Time Chat
  • Arrow Icon Screen Sharing
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Diagnostics Tools
  • Arrow Icon Mobile Access
  • Arrow Icon Remote Printing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Screen Recording
  • Arrow Icon Remote Access/Control
  • Arrow Icon File Transfer
  • Arrow Icon Multiple Monitor Access
  • Arrow Icon Collaboration Tools
  • Arrow Icon Troubleshooting
  • Arrow Icon Configuration Management
  • Arrow Icon Task Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Remediation Management
  • Arrow Icon User Management
  • Arrow Icon Vulnerability Scanning
  • Arrow Icon Real-time Alerts
  • Arrow Icon For MSPs
  • Arrow Icon Policy Management
  • Arrow Icon Maintenance Scheduling
  • Arrow Icon Network Monitoring
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Audit Trail
  • Arrow Icon Patch Management
  • Arrow Icon Mobile Access
  • Arrow Icon Uptime Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Deployment Management
  • Arrow Icon Compliance Management
  • Arrow Icon Session Recording
  • Arrow Icon Remote Access/Control
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Unattended Access
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Collaboration Tools
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real-Time Notifications
  • Arrow Icon File Sharing
  • Arrow Icon Screen Sharing
  • Arrow Icon Session Transfer
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real-Time Chat
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Troubleshooting
  • Arrow Icon Softphone
  • Arrow Icon Video Conferencing
  • Arrow Icon Meeting Management
  • Arrow Icon Remote Support
  • Arrow Icon Communication Management
  • Arrow Icon Time Zone Tracking
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Electronic Signature
  • Arrow Icon Live Chat
  • Arrow Icon Video Chat
  • Arrow Icon Task Management
  • Arrow Icon Workflow Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Progress Tracking
  • Arrow Icon Employee Activity Monitoring
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Document Management
  • Arrow Icon Annotations
  • Arrow Icon Desktop/Browser Sharing
  • Arrow Icon Mobile Screen Sharing
  • Arrow Icon Real Time Screen Sharing
  • Arrow Icon Presenter Control Management
  • Arrow Icon Screen Capture
  • Arrow Icon Multi-Participant Screen Sharing
  • Arrow Icon Targeted/Locked Screen Sharing
  • Arrow Icon Screen Mirroring
  • Arrow Icon Screen Recording

ISL Light Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Pay Per Use

$0.25 Per Month

ISL Light FAQs

ISL Light is a reliable remote support software designed to facilitate secure and efficient remote access and assistance for IT professionals and support teams. It offers a comprehensive platform for troubleshooting, maintenance, and collaboration, ensuring seamless support operations across various devices and locations. ISL Light's intuitive interface allows support agents to establish secure remote connections with client devices quickly, enabling real-time troubleshooting and issue resolution. Advanced features such as file transfer, screen sharing, and multi-monitor support enhance the effectiveness of remote assistance, ensuring that complex technical problems can be addressed efficiently. The software includes robust security measures, including end-to-end encryption and authentication protocols, ensuring that all remote sessions are secure and compliant with data protection standards. Integration with popular help desk and ticketing systems streamlines support workflows, allowing for efficient case management and tracking. With its lightweight design and cross-platform compatibility, ISL Light empowers businesses to provide prompt and reliable remote support, improving customer satisfaction and reducing downtime.

  • No, ISL Light does not offer a free version.

  • Yes, ISL Light offers a free trial.

  • No, Credit Card details are not required for the ISL Light trial.

  • ISL Light offers the following pricing plans & packages:

    Pay Per Use

    $0.25 Per Month

  • ISL Light supports the following payment frequencies:

    • Monthly Subscription

  • No, ISL Light does not offer an API.

  • ISL Light offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • ISL Light offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • ISL Light supports the following languages:
    • Bulgarian , Czech , Danish , German , English , French , Hebrew , Hindi , Croatian , Italian , Japanese , Dutch , Norwegian , Polish , Portuguese , Romanian , Russian , Slovenian , Spanish , Serbian , Chinese (Simplified)

  • Following are the typical users of the ISL Light:
    • Self-Employed , Small-Business , Midsize-Business

  • ISL Light supports the following deployment:
    • Cloud Hosted , On-Premise

  • ISL Light supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux

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