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INEXSO ERM Overview

INEXSO ERM is a robust help desk software solution that helps organizations manage and resolve customer inquiries efficiently. Designed to handle a high volume of support tickets, the software enables customer service teams to track, prioritize, and respond to issues in real time. INEXSO ERM offers features like automated ticket routing, knowledge base management, and multi-channel support, making it easy for customers to reach out via email, chat, or phone. The software also includes reporting and analytics tools to track support team performance, customer satisfaction, and resolution times. By automating routine tasks and providing an organized ticket management system, INEXSO ERM improves response times, enhances team collaboration, and boosts customer satisfaction.

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INEXSO ERM Screenshot & Video

Contact Details

  • Vendor Name INEXSO
  • Founded
  • Location Germany

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, Information Technology & Services, Internet, Market Research, Retail

INEXSO ERM Features

  • Arrow Icon Email Tracking
  • Arrow Icon Contact Management
  • Arrow Icon Auto-Responders
  • Arrow Icon Signature Management
  • Arrow Icon Spam Blocker
  • Arrow Icon Email Marketing
  • Arrow Icon Customer Segmentation
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Email Monitoring
  • Arrow Icon Chat/Messaging
  • Arrow Icon Routing
  • Arrow Icon Canned Responses
  • Arrow Icon Whitelisting/Blacklisting
  • Arrow Icon Search/Filter
  • Arrow Icon Drag & Drop
  • Arrow Icon Campaign Management
  • Arrow Icon Shared Inboxes
  • Arrow Icon Inbox Management
  • Arrow Icon Response Management
  • Arrow Icon Email Templates
  • Arrow Icon Queue Management
  • Arrow Icon Email Distribution
  • Arrow Icon Collaboration Tools
  • Arrow Icon Prioritization
  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Template Management
  • Arrow Icon Workflow Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Content Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon On-Demand Communications
  • Arrow Icon Personalization
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Interactive Content
  • Arrow Icon Video Support
  • Arrow Icon Customer Database
  • Arrow Icon Chat/Messaging
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Batch Communications
  • Arrow Icon Customer History
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Feedback Management

INEXSO ERM Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$266 Per Month

INEXSO ERM FAQs

INEXSO ERM is a robust help desk software solution that helps organizations manage and resolve customer inquiries efficiently. Designed to handle a high volume of support tickets, the software enables customer service teams to track, prioritize, and respond to issues in real time. INEXSO ERM offers features like automated ticket routing, knowledge base management, and multi-channel support, making it easy for customers to reach out via email, chat, or phone. The software also includes reporting and analytics tools to track support team performance, customer satisfaction, and resolution times. By automating routine tasks and providing an organized ticket management system, INEXSO ERM improves response times, enhances team collaboration, and boosts customer satisfaction.

  • No, INEXSO ERM does not offer a free version.

  • Yes, INEXSO ERM offers a free trial.

  • No, Credit Card details are not required for the INEXSO ERM trial.

  • INEXSO ERM offers the following pricing plans & packages:

    Basic

    $266 Per Month

  • INEXSO ERM supports the following payment frequencies:

    • Monthly Subscription

  • No, INEXSO ERM does not offer an API.

  • INEXSO ERM offers support with the following options:
    • Email , Phone , Knowledge Base

  • INEXSO ERM offers training with the following options:
    • In-person , Live Online , Documentation

  • INEXSO ERM supports the following languages:
    • English

  • Following are the typical users of the INEXSO ERM:
    • Self-Employed , Small-Business , Midsize-Business

  • INEXSO ERM supports the following deployment:
    • Cloud Hosted , On-Premise

  • INEXSO ERM supports the following devices and operating systems:
    • Web-Based , Linux