GP Complaints is a robust complaint management software designed to help businesses efficiently capture, track, and resolve customer complaints. By offering an organized and systematic approach to handling complaints, GP Complaints ensures that businesses can provide quick, responsive customer service while identifying areas for improvement. The software features a customizable complaint intake form that allows businesses to record and categorize complaints based on type, urgency, and department. With automated workflows, the system routes complaints to the right personnel for resolution, ensuring timely responses and actions. GP Complaints also includes an escalation process for unresolved issues, minimizing customer dissatisfaction and improving service quality. The platform’s reporting and analytics tools give managers the ability to track key metrics such as response times, resolution rates, and customer satisfaction scores, providing insights into areas where the company can improve. GP Complaints helps businesses turn negative customer experiences into opportunities for improvement and strengthens customer relationships in the long term.
AutoThink Group
United Kingdom
Proprietary
Routing
