Feedbox is a customer experience software that helps businesses gather, analyze, and act on customer feedback to enhance satisfaction and loyalty. The platform allows organizations to collect feedback through surveys, reviews, and ratings, providing a comprehensive view of customer sentiment. Feedbox includes features for creating customized surveys, measuring customer satisfaction (CSAT), net promoter score (NPS), and customer effort score (CES). The software’s powerful analytics tools process the feedback and generate actionable insights, enabling businesses to identify areas for improvement. Feedbox also supports real-time reporting, allowing businesses to track customer satisfaction trends over time and respond to issues promptly. By using Feedbox, companies can improve their products, services, and customer interactions, ultimately enhancing the overall customer experience and building stronger customer relationships.
Feedbox CEM
Mexico
Proprietary
Surveys & Feedback
