Eptica SelfService is an online customer relationship management (CRM) software that enables businesses to offer self-service options to their customers. The platform allows customers to find answers to their questions through a comprehensive knowledge base, reducing the need for direct interaction with support agents. Eptica SelfService includes powerful search capabilities, ensuring that customers can quickly locate relevant information. The software also offers tools for creating and managing FAQs, troubleshooting guides, and tutorials, helping businesses empower their customers to resolve issues independently. Eptica SelfService integrates with other CRM tools, enabling businesses to maintain a unified view of customer interactions across channels. Its reporting features provide insights into usage patterns and customer satisfaction, allowing businesses to optimize their self-service offerings. Ideal for businesses looking to reduce support costs and improve customer experience, Eptica SelfService delivers a user-friendly self-service platform.
Eptica
2001
France
Proprietary
Customizable Templates