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devContact Overview

devContact is a customer support and help desk platform designed to assist businesses in managing customer inquiries efficiently. It offers features such as ticket management, live chat support, and a knowledge base for self-service. The software enables support teams to track and resolve issues promptly, improving customer satisfaction. With automation tools like canned responses and workflow management, devContact helps reduce response times and streamline support processes. It also provides analytics and reporting to monitor support team performance and identify areas for improvement. By centralizing customer interactions, devContact enhances the overall support experience and helps businesses build stronger customer relationships.

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Contact Details

  • Vendor Name devContact
  • Founded
  • Location Pakistan

Support

  • 24x7 Support 24x7 Support
  • Chat Chat

Training

  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Music

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devContact Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Automated Responses
  • Arrow Icon Automated Routing
  • Arrow Icon Change Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Configurable Workflow
  • Arrow Icon Customizable Branding
  • Arrow Icon Customizable Fields
  • Arrow Icon Customizable Forms
  • Arrow Icon Customizable Reports
  • Arrow Icon Customizable Templates
  • Arrow Icon Help Desk Management
  • Arrow Icon Incident Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Macros/Templated Responses
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multi-Language
  • Arrow Icon Prioritization
  • Arrow Icon Problem Management
  • Arrow Icon Release Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Self Service Portal
  • Arrow Icon Service Catalog
  • Arrow Icon Service Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Task Management

devContact Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

devContact FAQs

devContact is a customer support and help desk platform designed to assist businesses in managing customer inquiries efficiently. It offers features such as ticket management, live chat support, and a knowledge base for self-service. The software enables support teams to track and resolve issues promptly, improving customer satisfaction. With automation tools like canned responses and workflow management, devContact helps reduce response times and streamline support processes. It also provides analytics and reporting to monitor support team performance and identify areas for improvement. By centralizing customer interactions, devContact enhances the overall support experience and helps businesses build stronger customer relationships.

  • Yes, devContact offers a free version.

  • Yes, devContact offers a free trial.

  • No, Credit Card details are not required for the devContact trial.

  • devContact supports the following payment frequencies:

    • Monthly Subscription

  • No, devContact does not offer an API.

  • devContact offers support with the following options:
    • 24x7 Support , Chat

  • devContact offers training with the following options:
    • Documentation

  • devContact supports the following languages:
    • English

  • Following are the typical users of the devContact:
    • Self-Employed , Small-Business , Midsize-Business

  • devContact supports the following deployment:
    • Cloud Hosted

  • devContact supports the following devices and operating systems:
    • Web-Based