Cyfeon Customer Complaint Management Overview

Cyfeon Customer Complaint Management is a comprehensive software solution designed to help businesses efficiently handle customer complaints and improve service quality. The platform provides tools for tracking, categorizing, and resolving complaints, ensuring that no customer issue goes unnoticed. Cyfeon allows businesses to manage complaint workflows, assign tasks to team members, and track resolution progress in real-time. The software also offers detailed reporting and analytics, enabling businesses to identify trends in customer feedback and implement improvements based on data insights. With its user-friendly interface and integration with CRM systems, Cyfeon helps businesses enhance customer satisfaction, improve service quality, and build stronger relationships with their clients.

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Contact Details

  • Vendor Name Cyfeon
  • Founded 2011
  • Location United States

Support

  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Design

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Cyfeon Customer Complaint Management Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management

Cyfeon Customer Complaint Management Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • One-Time Payment One-Time Payment

Plans & Packages

Basic

$15000 Per User

Cyfeon Customer Complaint Management FAQs

Cyfeon Customer Complaint Management is a comprehensive software solution designed to help businesses efficiently handle customer complaints and improve service quality. The platform provides tools for tracking, categorizing, and resolving complaints, ensuring that no customer issue goes unnoticed. Cyfeon allows businesses to manage complaint workflows, assign tasks to team members, and track resolution progress in real-time. The software also offers detailed reporting and analytics, enabling businesses to identify trends in customer feedback and implement improvements based on data insights. With its user-friendly interface and integration with CRM systems, Cyfeon helps businesses enhance customer satisfaction, improve service quality, and build stronger relationships with their clients.

  • No, Cyfeon Customer Complaint Management does not offer a free version.

  • Yes, Cyfeon Customer Complaint Management offers a free trial.

  • No, Credit Card details are not required for the Cyfeon Customer Complaint Management trial.

  • Cyfeon Customer Complaint Management offers the following pricing plans & packages:

    Basic

    $15000 Per User

  • Cyfeon Customer Complaint Management supports the following payment frequencies:

    • One-Time Payment

  • No, Cyfeon Customer Complaint Management does not offer an API.

  • Cyfeon Customer Complaint Management offers support with the following options:
    • Chat

  • Cyfeon Customer Complaint Management offers training with the following options:
    • In-person , Live Online

  • Cyfeon Customer Complaint Management supports the following languages:
    • English

  • Following are the typical users of the Cyfeon Customer Complaint Management:
    • Self-Employed , Small-Business , Midsize-Business

  • Cyfeon Customer Complaint Management supports the following deployment:
    • Cloud Hosted

  • Cyfeon Customer Complaint Management supports the following devices and operating systems:
    • Web-Based