Complaints Pro Overview

Complaints Pro is a specialized complaint management software designed to help organizations effectively handle customer complaints and feedback. The platform offers a user-friendly interface that allows users to log, track, and resolve complaints efficiently. With features such as automated workflows, escalation procedures, and reporting tools, Complaints Pro ensures that organizations can address customer issues promptly and effectively. The software provides insights into complaint trends and customer satisfaction metrics, enabling businesses to identify areas for improvement. By streamlining complaint management processes, Complaints Pro helps organizations enhance customer satisfaction and loyalty.

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Contact Details

  • Vendor Name Coretec Solutions
  • Founded
  • Location Australia

Support

  • Chat Chat

Training

  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Advertising & Marketing, Financial Services

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Complaints Pro Features

  • Arrow Icon Routing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Case Management
  • Arrow Icon Issue Tracking
  • Arrow Icon Activity Dashboard
  • Arrow Icon Email Templates
  • Arrow Icon Prioritization
  • Arrow Icon Customer Service Analytics
  • Arrow Icon Forms Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Feedback Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Complaint Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Social Media Integration
  • Arrow Icon Support Ticket Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Email Management
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Live Chat
  • Arrow Icon Collaboration Tools
  • Arrow Icon Canned Responses
  • Arrow Icon SLA Management

Complaints Pro Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$100 Per User

Complaints Pro FAQs

Complaints Pro is a specialized complaint management software designed to help organizations effectively handle customer complaints and feedback. The platform offers a user-friendly interface that allows users to log, track, and resolve complaints efficiently. With features such as automated workflows, escalation procedures, and reporting tools, Complaints Pro ensures that organizations can address customer issues promptly and effectively. The software provides insights into complaint trends and customer satisfaction metrics, enabling businesses to identify areas for improvement. By streamlining complaint management processes, Complaints Pro helps organizations enhance customer satisfaction and loyalty.

  • No, Complaints Pro does not offer a free version.

  • Yes, Complaints Pro offers a free trial.

  • No, Credit Card details are not required for the Complaints Pro trial.

  • Complaints Pro offers the following pricing plans & packages:

    Basic

    $100 Per User

  • Complaints Pro supports the following payment frequencies:

    • Monthly Subscription

  • No, Complaints Pro does not offer an API.

  • Complaints Pro offers support with the following options:
    • Chat

  • Complaints Pro offers training with the following options:
    • Live Online , Documentation

  • Complaints Pro supports the following languages:
    • English

  • Following are the typical users of the Complaints Pro:
    • Self-Employed , Small-Business , Midsize-Business

  • Complaints Pro supports the following deployment:
    • Cloud Hosted

  • Complaints Pro supports the following devices and operating systems:
    • Web-Based