Awaken Conversations is a speech analytics software designed to help businesses analyze and optimize customer interactions through voice-based channels. The platform uses advanced natural language processing (NLP) and machine learning algorithms to transcribe, analyze, and categorize customer conversations in real time. Awaken Conversations provides insights into customer sentiment, common issues, and overall call quality, allowing businesses to improve customer service, resolve complaints quickly, and identify trends. The software also offers features for coaching and training agents by analyzing call data and providing actionable feedback. With its powerful analytics tools, Awaken Conversations helps businesses enhance customer engagement, improve agent performance, and boost overall customer satisfaction.
Awaken Intelligence
2018
United Kingdom
Email
Data Security