Arc Ticketing is a customer support software platform designed to streamline ticketing and improve response times. With Arc Ticketing, support teams can manage customer inquiries from multiple channels—such as email, live chat, and social media—within a single, organized dashboard. The software’s ticket assignment and prioritization features ensure that inquiries are handled promptly and directed to the right agents. Arc Ticketing also includes collaboration tools, allowing team members to work together on complex issues and resolve tickets efficiently. The platform’s reporting and analytics tools provide insights into response times, ticket volume, and customer satisfaction, helping businesses optimize their support strategies. By centralizing support requests and offering a streamlined approach to ticketing, Arc Ticketing enhances customer service and improves team productivity.
Athen Systems
2018
United States
Email
Queue Management
