AgentAssist is an advanced speech analytics software that empowers contact centers to improve agent performance and customer interactions. Using AI-powered transcription and sentiment analysis, AgentAssist evaluates call quality, identifies patterns, and provides real-time insights into customer conversations. The software highlights keywords, measures emotional cues, and detects compliance risks, helping managers to enhance training and support for agents. With AgentAssist, contact centers can understand customer needs better and drive continuous improvements in service delivery. It’s an essential tool for businesses aiming to optimize call center performance and achieve higher levels of customer satisfaction.
Xdroid
Belgium
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