365Ticketing Overview

365Ticketing is an intuitive help desk software designed to enhance customer support and streamline ticket management for organizations. This robust platform allows businesses to efficiently manage customer inquiries and issues through a centralized ticketing system. Users can easily track, prioritize, and resolve tickets, ensuring timely responses to customer needs. 365Ticketing includes features like automated ticket routing, customizable templates, and detailed reporting to enhance productivity and accountability. The software’s user-friendly interface enables both support teams and customers to navigate effortlessly, making communication smoother. Additionally, it supports multi-channel interactions, allowing users to manage inquiries from email, social media, and live chat in one place. By improving response times and collaboration, 365Ticketing helps businesses deliver exceptional customer service, ultimately fostering customer loyalty and satisfaction.

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Contact Details

  • Vendor Name Soft Pepper
  • Founded
  • Location Romania

Support

  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Automotive, Computer Software, Hospital & Health Care, Import & Export, Retail

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365Ticketing Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control

365Ticketing Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$17 Per Month

365Ticketing FAQs

365Ticketing is an intuitive help desk software designed to enhance customer support and streamline ticket management for organizations. This robust platform allows businesses to efficiently manage customer inquiries and issues through a centralized ticketing system. Users can easily track, prioritize, and resolve tickets, ensuring timely responses to customer needs. 365Ticketing includes features like automated ticket routing, customizable templates, and detailed reporting to enhance productivity and accountability. The software’s user-friendly interface enables both support teams and customers to navigate effortlessly, making communication smoother. Additionally, it supports multi-channel interactions, allowing users to manage inquiries from email, social media, and live chat in one place. By improving response times and collaboration, 365Ticketing helps businesses deliver exceptional customer service, ultimately fostering customer loyalty and satisfaction.

  • No, 365Ticketing does not offer a free version.

  • Yes, 365Ticketing offers a free trial.

  • No, Credit Card details are not required for the 365Ticketing trial.

  • 365Ticketing offers the following pricing plans & packages:

    Basic

    $17 Per Month

  • 365Ticketing supports the following payment frequencies:

    • Monthly Subscription

  • No, 365Ticketing does not offer an API.

  • 365Ticketing offers support with the following options:
    • Chat

  • 365Ticketing offers training with the following options:
    • In-person , Live Online , Documentation

  • 365Ticketing supports the following languages:
    • English

  • Following are the typical users of the 365Ticketing:
    • Self-Employed , Small-Business , Midsize-Business

  • 365Ticketing supports the following deployment:
    • Cloud Hosted

  • 365Ticketing supports the following devices and operating systems:
    • Web-Based