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123 Live Help Overview

123 Live Help is a feature-rich live chat software that enables businesses to provide real-time customer support through their websites. This solution helps businesses enhance customer engagement by offering instant communication channels with support agents, driving higher satisfaction and conversion rates. With 123 Live Help, users can track visitors in real-time, initiate proactive chats, and customize chat widgets to align with their branding. It also features robust ticketing, chat history, and reporting tools that help businesses manage customer interactions effectively and track team performance. In addition, 123 Live Help integrates seamlessly with other CRM and help desk platforms, ensuring that customer queries are handled efficiently and consistently. Ideal for eCommerce businesses, service providers, and enterprises looking to improve customer service, this software boosts communication and strengthens relationships.

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Contact Details

  • Vendor Name TopCMM Software
  • Founded 2003
  • Location China

Support

  • Email Email

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • On-Premise On-Premise
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Health, Internet, Real Estate

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123 Live Help Features

  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customizable Templates
  • Arrow Icon Sales Trend Analysis
  • Arrow Icon Calendar Management
  • Arrow Icon Lead Capture
  • Arrow Icon Workflow Management
  • Arrow Icon Interaction Tracking
  • Arrow Icon Opportunity Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Email Management
  • Arrow Icon Pipeline Management
  • Arrow Icon Calendar Sync
  • Arrow Icon Email Marketing
  • Arrow Icon Task Management
  • Arrow Icon Forecasting
  • Arrow Icon Campaign Management
  • Arrow Icon Contact Management
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Sales Reports
  • Arrow Icon Web-based Deployment
  • Arrow Icon Lead Management
  • Arrow Icon Internal Chat Integration
  • Arrow Icon Lead Generation
  • Arrow Icon Lead Qualification
  • Arrow Icon Marketing Automation
  • Arrow Icon Quotes/Estimates
  • Arrow Icon Referral Tracking
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Territory Management
  • Arrow Icon Deal Management
  • Arrow Icon Lead Nurturing
  • Arrow Icon Role-Based Permissions

123 Live Help Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

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123 Live Help FAQs

123 Live Help is a feature-rich live chat software that enables businesses to provide real-time customer support through their websites. This solution helps businesses enhance customer engagement by offering instant communication channels with support agents, driving higher satisfaction and conversion rates. With 123 Live Help, users can track visitors in real-time, initiate proactive chats, and customize chat widgets to align with their branding. It also features robust ticketing, chat history, and reporting tools that help businesses manage customer interactions effectively and track team performance. In addition, 123 Live Help integrates seamlessly with other CRM and help desk platforms, ensuring that customer queries are handled efficiently and consistently. Ideal for eCommerce businesses, service providers, and enterprises looking to improve customer service, this software boosts communication and strengthens relationships.

  • No, 123 Live Help does not offer a free version.

  • Yes, 123 Live Help offers a free trial.

  • No, Credit Card details are not required for the 123 Live Help trial.

  • 123 Live Help supports the following payment frequencies:

    • Monthly Subscription

  • No, 123 Live Help does not offer an API.

  • 123 Live Help offers support with the following options:
    • Email

  • 123 Live Help supports the following languages:
    • English

  • Following are the typical users of the 123 Live Help:
    • Self-Employed , Small-Business , Midsize-Business

  • 123 Live Help supports the following deployment:
    • On-Premise

  • 123 Live Help supports the following devices and operating systems:
    • Windows , Linux