Trying to decide between TCN and CallTrackingMetrics? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
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Review & Ratings |
No reviews available |
No reviews available |
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Description |
TCN is a state-of-the-art call center software designed to enhance customer interactions and streamline communication processes. This cloud-based platform provides a range of features, including automatic call distribution, interactive voice response, and real-time reporting, making it ideal for businesses of all sizes. With TCN, agents can manage multiple calls simultaneously, improving efficienc... Read more about TCN |
CallTrackingMetrics is an all-in-one call center software solution designed to enhance the efficiency and effectiveness of customer service operations. It provides a comprehensive suite of features including call routing, automated attendants, interactive voice response (IVR), and detailed call analytics. CallTrackingMetrics enables call centers to manage high volumes of incoming and outgoing call... Read more about CallTrackingMetrics |
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Free Trial |
Available |
NA |
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Starting Price |
$65 Per User |
$79 Per Month |
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Category Features | |||
Other Information | |||
Deployment | Cloud Hosted | Cloud Hosted | |
Devices Supported | Web-Based, | Web-Based, iPhone, Android, | |
Pricing Model | Per User | Usage Based | |
Support | 24x7 Support, Email, Phone, Chat, Knowledge Base, FAQs/Forum | Email, Phone, Chat, Knowledge Base, FAQs/Forum | |
Target Company Size |
Self-Employed,
Small-Business,
Midsize-Business,
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Self-Employed,
Small-Business,
Midsize-Business,
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