Talkdesk vs 8x8 Contact Center – Find the Best Fit for You

Trying to decide between Talkdesk and 8x8 Contact Center? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Talkdesk and 8x8 Contact Center

Product
Review & Ratings

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Description

TalkDesk is a cloud-based call center software designed for modern customer support and sales teams. It enables handling of inbound and outbound calls with efficiency. Key features include an intuitive interface, easy call routing, and IVR (Interactive Voice Response) for effective call management. TalkDesk also offers real-time reporting and analytics, aiding in performance tracking. It supports ... Read more about Talkdesk

The 8x8 is a versatile communication solution designed for businesses seeking efficient and streamlined interaction. It offers cloud-based voice, video, chat, and contact center services, ensuring seamless connectivity across various platforms. This system supports remote work with its mobile app, enabling teams to stay connected from anywhere. With advanced features like call recording, virtual m... Read more about 8x8 Contact Center

Free Trial

NA

NA

Starting Price

$85 Per Month

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Category Features
Other Information
Deployment Cloud Hosted , On-Premise Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Windows, Linux Web-Based, iPhone, Android, Windows, Mac, Linux
Pricing Model Per User Contact Vendor
Support 24x7 Support, Email, Phone, Chat, Knowledge Base 24x7 Support, Email, Phone, Chat
Target Company Size
Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

FAQs About Talkdesk vs 8x8 Contact Center

In conclusion, both Talkdesk and 8x8 offer robust contact center solutions tailored to different business needs. Talkdesk excels with its user-friendly interface and advanced AI capabilities, making it ideal for organizations seeking seamless customer experiences. Conversely, 8x8 stands out with its integrated voice, video, and messaging features, providing a comprehensive communication platform. Ultimately, the choice between the two will depend on specific requirements, such as scalability, budget, and desired functionalities, ensuring businesses can enhance their customer engagement effectively.