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| Review & Ratings |
No reviews available |
No reviews available |
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| Description |
SysAid is a comprehensive IT service management (ITSM) platform designed to streamline and optimize IT operations for businesses. It offers a user-friendly interface that facilitates efficient tracking and resolution of IT issues. SysAid covers various aspects of IT support, including ticket management, asset management, and self-service portals for end-users. The platform enhances communication b... Read more about SysAid |
With the EcholoN Enterprise Service Management Suite we offer a comprehensive and efficient solution for the organisation and control of all processes and services in all departments of your company. You can also perfectly integrate partners, customers and suppliers into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems. |
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| Free Trial |
30 Days
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NA |
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| Starting Price |
NA |
NA |
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| Category Features | |||
| Knowledge Management Software | |||
| Cataloging/Categorization | |||
| Knowledge Base Management | |||
| Single Sign On | |||
| Communication Management | |||
| SSL Security | |||
| Text Editing | |||
| Activity Tracking | |||
| Social Media Integration | |||
| Access Controls/Permissions | |||
| Decision Support | |||
| Document Management | |||
| Collaboration Tools | |||
| Drag & Drop | |||
| Live Chat | |||
| Surveys & Feedback | |||
| Self Service Portal | |||
| Alerts/Notifications | |||
| Full Text Search | |||
| Commenting/Notes | |||
| Discussions/Forums | |||
| Tagging | |||
| Widgets | |||
| Content Management | |||
| Content Library | |||
| Multi-Language | |||
| Calendar Management | |||
| Artificial Intelligence | |||
| Workflow Management Software | |||
| Approval Process Control | |||
| Reporting/Analytics | |||
| Activity Dashboard | |||
| Activity Tracking | |||
| Role-Based Permissions | |||
| Calendar Management | |||
| Compliance Tracking | |||
| Alerts/Notifications | |||
| No-Code | |||
| Email Management | |||
| Real Time Notifications | |||
| Collaboration Tools | |||
| Document Storage | |||
| Real Time Reporting | |||
| Rules-Based Workflow | |||
| Graphical Workflow Editor | |||
| Task Management | |||
| Search/Filter | |||
| Monitoring | |||
| Progress Tracking | |||
| Document Management | |||
| Drag & Drop | |||
| Template Management | |||
| Workflow Configuration | |||
| Business Process Automation | |||
| Commenting/Notes | |||
| Access Controls/Permissions | |||
| Forms Management | |||
| Project Workflow | |||
| Artificial Intelligence | |||
| Customer Service Software | |||
| Performance Metrics | |||
| Appointment Management | |||
| Real Time Notifications | |||
| Customer Segmentation | |||
| Employee Management | |||
| Queue Management | |||
| Virtual Assistant | |||
| Customer History | |||
| Call Routing | |||
| SMS Messaging | |||
| Email Management | |||
| Voice Mail | |||
| Call Center Management | |||
| Knowledge Base Management | |||
| Multi-Channel Communication | |||
| Live Chat | |||
| Activity Tracking | |||
| Self Service Portal | |||
| Alerts/Escalation | |||
| Auto-Responders | |||
| Support Ticket Management | |||
| Engagement Tracking | |||
| Surveys & Feedback | |||
| Social Media Integration | |||
| Contact Management | |||
| Artificial Intelligence | |||
| Help Desk Software | |||
| Automated Routing | |||
| Call Center Management | |||
| Real-Time Chat | |||
| Performance Metrics | |||
| Customer Database | |||
| Self Service Portal | |||
| SLA Management | |||
| CRM | |||
| Real Time Notifications | |||
| Multi-Channel Communication | |||
| Support Ticket Management | |||
| Surveys & Feedback | |||
| Document Storage | |||
| Social Media Integration | |||
| Alerts/Escalation | |||
| Prioritization | |||
| Workflow Configuration | |||
| Ticket Management | |||
| Reporting/Analytics | |||
| Access Controls/Permissions | |||
| IT Asset Management | |||
| Email Management | |||
| Customer History | |||
| Interaction Tracking | |||
| Knowledge Base Management | |||
| Remote Access/Control | |||
| Artificial Intelligence | |||
| ITSM Software | |||
| Service Catalog | |||
| Alerts/Escalation | |||
| Multi-Channel Communication | |||
| Configuration Management | |||
| Inventory Management | |||
| Approval Process Control | |||
| Contract/License Management | |||
| Asset Tracking | |||
| Prioritization | |||
| Activity Tracking | |||
| Change Management | |||
| Knowledge Base Management | |||
| Self Service Portal | |||
| Incident Management | |||
| Alerts/Notifications | |||
| Chat/Messaging | |||
| Project Management | |||
| SLA Management | |||
| Access Controls/Permissions | |||
| Problem Management | |||
| Availability Management | |||
| Support Ticket Management | |||
| Surveys & Feedback | |||
| Help Desk Management | |||
| Capacity Management | |||
| Release Management | |||
| Asset Lifecycle Management | |||
| Task Management | |||
| Audit Trail | |||
| Remote Access & Monitoring | |||
| Artificial Intelligence | |||
| IT Management Software | |||
| Change Management | |||
| SLA Management | |||
| Activity Tracking | |||
| Knowledge Management | |||
| Dashboard | |||
| Audit Management | |||
| Self Service Portal | |||
| Patch Management | |||
| Capacity Management | |||
| Configuration Management | |||
| License Management | |||
| Alerts/Notifications | |||
| Inventory Management | |||
| Compliance Management | |||
| Remote Access/Control | |||
| Server Monitoring | |||
| Event Logs | |||
| Task Management | |||
| Incident Management | |||
| SSL Security | |||
| Audit Trail | |||
| Access Controls/Permissions | |||
| Ticket Management | |||
| Maintenance Scheduling | |||
| Chat/Messaging | |||
| Issue Auditing | |||
| IT Asset Tracking | |||
| IT Risk Management | |||
| Network Security | |||
| Artificial Intelligence | |||
| Issue Tracking Software | |||
| Issue Scheduling | |||
| Customizable Reports | |||
| Real Time Notifications | |||
| Chat/Messaging | |||
| Help Desk Management | |||
| Assignment Management | |||
| Task Management | |||
| Collaboration Tools | |||
| Role-Based Permissions | |||
| Commenting/Notes | |||
| Ticket Management | |||
| Alerts/Notifications | |||
| Projections | |||
| Multi-Channel Communication | |||
| Recurring Issues | |||
| Issue Tracking | |||
| Knowledge Base Management | |||
| Email Management | |||
| Support Ticket Tracking | |||
| Monitoring | |||
| Project Management | |||
| Issue Auditing | |||
| Prioritization | |||
| Task Progress Tracking | |||
| Self Service Portal | |||
| Surveys & Feedback | |||
| SLA Management | |||
| Artificial Intelligence | |||
| Asset Tracking Software | |||
| Activity Tracking | |||
| Location Tracking | |||
| Work Order Management | |||
| Audit Management | |||
| Contract/License Management | |||
| Inventory Management | |||
| Equipment Tracking | |||
| Reservations Management | |||
| Cost Tracking | |||
| Maintenance Management | |||
| Inventory Tracking | |||
| Barcoding/RFID | |||
| Disposal Management | |||
| Check-in/Check-out | |||
| Asset Lifecycle Management | |||
| Compliance Management | |||
| Maintenance Scheduling | |||
| IT Asset Tracking | |||
| Multi-Location | |||
| Depreciation Management | |||
| Fixed Asset Management | |||
| Purchase Order Management | |||
| GPS | |||
| Artificial Intelligence | |||
| IT Asset Management Software | |||
| Contract/License Management | |||
| Compliance Tracking | |||
| Cost Tracking | |||
| Procurement Management | |||
| Supplier Management | |||
| Configuration Management | |||
| Asset Tracking | |||
| Maintenance Management | |||
| Reporting/Analytics | |||
| Audit Management | |||
| Inventory Management | |||
| Change Management | |||
| Requisition Management | |||
| Support Ticket Management | |||
| Barcode/Ticket Scanning | |||
| Alerts/Notifications | |||
| Artificial Intelligence | |||
| IT Service Software | |||
| Release Management | |||
| Contract/License Management | |||
| Knowledge Management | |||
| Activity Dashboard | |||
| Self Service Portal | |||
| Workflow Management | |||
| Service Catalog | |||
| Third-Party Integrations | |||
| Configuration Management | |||
| Alerts/Notifications | |||
| Inventory Management | |||
| Change Management | |||
| Problem Management | |||
| Compliance Management | |||
| Task Management | |||
| Support Ticket Management | |||
| Real-Time Monitoring | |||
| Resource Allocation & Planning | |||
| Service Request Management | |||
| Artificial Intelligence | |||
| Knowledge Base Software | |||
| Full Text Search | |||
| Self Service Portal | |||
| SEO Management | |||
| Customizable Branding | |||
| Feedback Management | |||
| Reporting/Analytics | |||
| Rich Text Editor | |||
| Cataloging/Categorization | |||
| Multi-Language | |||
| Customizable Templates | |||
| Collaboration Tools | |||
| User Management | |||
| Drag & Drop Editor | |||
| Mobile Interface | |||
| WYSIWYG Editor | |||
| Knowledge Management | |||
| Artificial Intelligence | |||
| Quality Management Software | |||
| Compliance Management | |||
| CAPA | |||
| Document Management | |||
| Training Management | |||
| Maintenance Management | |||
| Quality Control | |||
| ISO Standards Management | |||
| Document Coding & Control | |||
| Access Controls/Permissions | |||
| Equipment Management | |||
| Defect Tracking | |||
| Version Control | |||
| Alerts/Notifications | |||
| Change Management | |||
| Audit Management | |||
| Risk Management | |||
| Workflow Management | |||
| Task Management | |||
| Complaint Management | |||
| Supplier Quality Control | |||
| Artificial Intelligence | |||
| Remote Support Software | |||
| Session Recording | |||
| Remote Access/Control | |||
| Remote Monitoring & Management | |||
| Unattended Access | |||
| Access Controls/Permissions | |||
| Collaboration Tools | |||
| Surveys & Feedback | |||
| Reporting/Analytics | |||
| Real-Time Notifications | |||
| File Sharing | |||
| Screen Sharing | |||
| Session Transfer | |||
| Diagnostic Tools | |||
| Chat/Messaging | |||
| Real-Time Chat | |||
| Real-Time Monitoring | |||
| Troubleshooting | |||
| Artificial Intelligence | |||
| Server Monitoring Software | |||
| API | |||
| Inventory Management | |||
| Event Logs | |||
| Server Monitoring | |||
| Capacity Management | |||
| Uptime Reporting | |||
| Web Traffic Reporting | |||
| Alerts/Escalation | |||
| Data Visualization | |||
| Activity Dashboard | |||
| Diagnostic Tools | |||
| Performance Monitoring | |||
| Reporting/Analytics | |||
| Artificial Intelligence | |||
| Service Desk Software | |||
| Change Management | |||
| Incident Management | |||
| Service Level Agreement (SLA) Management | |||
| Reporting & Statistics | |||
| IT Asset Management | |||
| Remote Access/Control | |||
| Procurement Management | |||
| Self Service Portal | |||
| Prioritization | |||
| Real-Time Notifications | |||
| Mobile Access | |||
| Support Ticket Management | |||
| CMDB | |||
| Alerts/Notifications | |||
| Knowledge Base Management | |||
| Problem Management | |||
| Customer Support | |||
| Analytics | |||
| Artificial Intelligence | |||
| IT Ticketing Systems Software | |||
| Access Controls/Permissions | |||
| Activity Dashboard | |||
| Alerts/Escalation | |||
| Asset Lifecycle Management | |||
| Automated Responses | |||
| Automated Routing | |||
| Change Management | |||
| Collaboration Tools | |||
| Configurable Workflow | |||
| Customizable Branding | |||
| Customizable Fields | |||
| Customizable Forms | |||
| Customizable Reports | |||
| Customizable Templates | |||
| Help Desk Management | |||
| Incident Management | |||
| IT Asset Management | |||
| Knowledge Base Management | |||
| Macros/Templated Responses | |||
| Multi-Channel Communication | |||
| Multi-Language | |||
| Prioritization | |||
| Problem Management | |||
| Release Management | |||
| Reporting/Analytics | |||
| Self Service Portal | |||
| Service Catalog | |||
| Service Reporting | |||
| Support Ticket Management | |||
| Support Ticket Tracking | |||
| Task Management | |||
| Artificial Intelligence | |||
| Other Information | |||
| Deployment | Cloud Hosted | Cloud Hosted , On-Premise | |
| Devices Supported | Web-Based, iPhone, Android, Windows, Linux | Web-Based, iPhone, Android, Windows, Mac, Linux | |
| Pricing Model | Contact Vendor | Contact Vendor | |
| Support | 24x7 Support, Email, Phone, Chat, Knowledge Base | 24x7 Support, Email, Phone, Chat | |
| Target Company Size |
Small-Business,
Midsize-Business,
Large-Enterprise-Business
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Self-Employed,
Small-Business,
Midsize-Business,
Large-Enterprise-Business
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