LiveAgent vs UserVoice – Find the Best Fit for You

Trying to decide between LiveAgent and UserVoice? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of LiveAgent and UserVoice

Product
Review & Ratings

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Description

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

UserVoice is a customer feedback and product management software that excels in bridging the gap between businesses and their users. It's uniquely designed to gather, analyze, and prioritize customer feedback, ensuring that product development aligns with user needs. The platform features an intuitive interface for collecting feedback directly from customers, making it easy for them to share their... Read more about UserVoice

Free Trial

30 Days

14 Days

Starting Price

$9 Per Month

$699 Per Month

Category Features
Other Information
Deployment Cloud Hosted , On-Premise Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Windows, Linux Web-Based, iPhone, Android,
Pricing Model Per User Flat Rate
Support 24x7 Support, Email, Phone, Chat, Knowledge Base Email, Knowledge Base
Target Company Size
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business
Midsize-Business, Large-Enterprise-Business

FAQs About LiveAgent vs UserVoice

In conclusion, both LiveAgent and UserVoice offer valuable features tailored to different business needs. LiveAgent excels in providing comprehensive customer support solutions with its multi-channel capabilities and robust ticketing system, making it ideal for businesses focused on enhancing customer service. On the other hand, UserVoice shines in gathering user feedback and insights, making it a strong choice for product development and user engagement. Ultimately, the best choice depends on whether a business prioritizes customer support or user feedback management.