Kayako vs LiveAgent – Find the Best Fit for You

Trying to decide between Kayako and LiveAgent? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Kayako and LiveAgent

Product
Review & Ratings

No reviews available

No reviews available

Description

Kayako is a versatile customer service software that excels in providing a unified customer support experience. Its standout feature is the integration of multiple support channels, including email, live chat, and social media, into a single platform. This allows teams to track and manage customer interactions more effectively. The software's user-friendly interface and customizable dashboards mak... Read more about Kayako

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

Free Trial

14 Days

30 Days

Starting Price

NA

$9 Per Month

Category Features
Other Information
Deployment Cloud Hosted , On-Premise Cloud Hosted , On-Premise
Devices Supported Web-Based, iPhone, Android, Windows, Linux Web-Based, iPhone, Android, Windows, Linux
Pricing Model Contact Vendor Per User
Support 24x7 Support, Email, Phone, Chat, Knowledge Base 24x7 Support, Email, Phone, Chat, Knowledge Base
Target Company Size
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

FAQs About Kayako vs LiveAgent

In conclusion, both Kayako and LiveAgent offer robust customer support solutions, each with unique strengths. Kayako excels in providing a seamless omnichannel experience, integrating various communication channels for a cohesive customer journey. On the other hand, LiveAgent stands out with its extensive feature set, including advanced ticketing and automation capabilities. Ultimately, the choice between the two depends on specific business needs, budget, and the desired level of customization, making it essential for organizations to evaluate their priorities before deciding.