Helpshift vs Help Lightning – Find the Best Fit for You

Trying to decide between Helpshift and Help Lightning? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Helpshift and Help Lightning

Product
Review & Ratings

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Description

Helpshift is a digital customer service platform that streamlines how businesses handle customer support. It's mainly used in mobile apps and websites. Helpshift allows companies to manage customer queries efficiently using automation and live chat. One of its standout features is the in-app messaging system. This lets users get help without leaving the app, enhancing their experience. Helpshift a... Read more about Helpshift

Help Lightning is a next-generation call center software designed to enhance customer service by providing real-time video and screen-sharing capabilities. The platform allows call center agents to communicate with customers via video calls, enabling them to visually assist with troubleshooting, product demonstrations, or technical support. Help Lightning’s interactive features, such as drawing ... Read more about Help Lightning

Free Trial

30 Days

NA

Starting Price

$150 Per Month

$75000 Per Feature

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Web-Based, iPhone, Android, Mac,
Pricing Model Usage Based Per Feature
Support Email, Phone, Chat, Knowledge Base Email, Phone, Chat, Knowledge Base, FAQs/Forum
Target Company Size
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business,

FAQs About Helpshift vs Help Lightning

Helpshift and Help Lightning offer distinct solutions for customer support and remote assistance. Helpshift excels in providing a mobile-first, AI-driven platform that enhances customer service through in-app messaging and automation. In contrast, Help Lightning specializes in visual collaboration, enabling experts to guide users remotely with augmented reality. While Helpshift is ideal for businesses seeking efficient, scalable customer support, Help Lightning is perfect for industries requiring hands-on, visual problem-solving. Ultimately, the choice depends on specific business needs and customer interaction preferences.