Genesys Cloud CX vs 8x8 Contact Center – Find the Best Fit for You

Trying to decide between Genesys Cloud CX and 8x8 Contact Center? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Genesys Cloud CX and 8x8 Contact Center

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Description

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX

The 8x8 is a versatile communication solution designed for businesses seeking efficient and streamlined interaction. It offers cloud-based voice, video, chat, and contact center services, ensuring seamless connectivity across various platforms. This system supports remote work with its mobile app, enabling teams to stay connected from anywhere. With advanced features like call recording, virtual m... Read more about 8x8 Contact Center

Free Trial

Available

NA
Starting Price

$90 Per Month

NA
Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Windows, Linux Web-Based, iPhone, Android, Windows, Mac, Linux
Pricing Model Usage Based Contact Vendor
Support 24x7 Support, Email, Phone, Chat, Knowledge Base 24x7 Support, Email, Phone, Chat
Target Company Size
Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

FAQs About Genesys Cloud CX vs 8x8 Contact Center

In comparing Genesys Cloud CX and 8x8 Contact Center, both platforms offer robust solutions for customer engagement, but they cater to slightly different needs. Genesys Cloud CX excels in scalability and advanced AI-driven analytics, making it ideal for larger enterprises seeking comprehensive customization. Meanwhile, 8x8 Contact Center provides a more straightforward, cost-effective solution with seamless integration capabilities, suitable for small to medium-sized businesses. Ultimately, the choice depends on specific organizational requirements, budget, and desired features.