Five9 vs Zendesk Talk – Find the Best Fit for You

Trying to decide between Five9 and Zendesk Talk? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Five9 and Zendesk Talk

Product
Review & Ratings

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Description

Five9 is a cloud-based contact center solution tailored for businesses seeking efficient customer service management. It offers features like automatic call distribution, which helps in routing calls to the right agent. The software includes an interactive voice response system, facilitating automated responses and call routing. Five9 also provides omnichannel support, enabling interactions throug... Read more about Five9

Zendesk Talk is a comprehensive telephony software solution integrated with the Zendesk customer service platform, designed to enhance customer interactions and streamline call center operations. With Zendesk Talk, businesses can manage phone support calls directly within the Zendesk interface, offering a seamless experience for both agents and customers. The platform includes features like call f... Read more about Zendesk Talk

Free Trial

NA

NA

Starting Price

$119 Per Month

$19 Per Month

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, iPhone, Windows, Linux Web-Based,
Pricing Model Flat Rate Per Feature
Support 24x7 Support, Email, Phone, Chat, Knowledge Base NA
Target Company Size
Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business,

FAQs About Five9 vs Zendesk Talk

In conclusion, both Five9 and Zendesk Talk offer robust solutions for businesses seeking to enhance their customer support and communication capabilities. Five9 excels with its advanced cloud contact center features, making it ideal for larger organizations with complex needs. Conversely, Zendesk Talk integrates seamlessly with the broader Zendesk ecosystem, providing a user-friendly experience for teams already utilizing its customer service tools. Ultimately, the choice between the two depends on specific business requirements, budget, and existing infrastructure.