Avaya UCaaS vs 8x8 Contact Center – Find the Best Fit for You

Trying to decide between Avaya UCaaS and 8x8 Contact Center? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Avaya UCaaS and 8x8 Contact Center

Product
Review & Ratings

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Description

Avaya UCaaS is a cloud-based call center software designed to provide businesses with a unified communication solution for managing customer interactions. The platform integrates voice, video, messaging, and collaboration tools, enabling call center agents to deliver seamless and efficient customer service. Avaya UCaaS offers real-time analytics and reporting features, allowing managers to track a... Read more about Avaya UCaaS

The 8x8 is a versatile communication solution designed for businesses seeking efficient and streamlined interaction. It offers cloud-based voice, video, chat, and contact center services, ensuring seamless connectivity across various platforms. This system supports remote work with its mobile app, enabling teams to stay connected from anywhere. With advanced features like call recording, virtual m... Read more about 8x8 Contact Center

Free Trial

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NA
Starting Price

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Category Features
Other Information
Deployment Cloud Hosted , On-Premise Cloud Hosted
Devices Supported Web-Based, Windows, Linux Web-Based, iPhone, Android, Windows, Mac, Linux
Pricing Model Per Feature Contact Vendor
Support NA 24x7 Support, Email, Phone, Chat
Target Company Size
Self-Employed, Small-Business, Midsize-Business,
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

FAQs About Avaya UCaaS vs 8x8 Contact Center

In conclusion, both Avaya UCaaS and 8x8 Contact Center offer robust communication solutions tailored to different business needs. Avaya excels in providing comprehensive unified communications with advanced features and scalability, making it ideal for larger enterprises. Conversely, 8x8 stands out for its user-friendly interface and cost-effective pricing, appealing to small to medium-sized businesses. Ultimately, the choice between the two depends on specific organizational requirements, budget constraints, and desired functionalities, ensuring that businesses can enhance their communication strategies effectively.