Amazon Connect vs 8x8 Contact Center – Find the Best Fit for You

Trying to decide between Amazon Connect and 8x8 Contact Center? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Amazon Connect and 8x8 Contact Center

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Description

Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connec... Read more about Amazon Connect

The 8x8 is a versatile communication solution designed for businesses seeking efficient and streamlined interaction. It offers cloud-based voice, video, chat, and contact center services, ensuring seamless connectivity across various platforms. This system supports remote work with its mobile app, enabling teams to stay connected from anywhere. With advanced features like call recording, virtual m... Read more about 8x8 Contact Center

Free Trial

Available

NA

Starting Price

$1.08 Per Hour

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Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, Web-Based, iPhone, Android, Windows, Mac, Linux
Pricing Model Contact Vendor Contact Vendor
Support Email, Phone, Knowledge Base 24x7 Support, Email, Phone, Chat
Target Company Size
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

FAQs About Amazon Connect vs 8x8 Contact Center

In comparing Amazon Connect and 8x8 Contact Center, both platforms offer robust cloud-based solutions for customer service management, yet they cater to different needs. Amazon Connect excels with its seamless integration into the AWS ecosystem, making it ideal for businesses already leveraging Amazon's cloud services. Meanwhile, 8x8 Contact Center stands out with its comprehensive communication tools and user-friendly interface, appealing to organizations seeking an all-in-one solution. Ultimately, the choice depends on specific business requirements and existing technological infrastructure.