Best AI-Powered Incident Management Software

Responding to IT and operational disruptions requires speed and coordination—AI Incident Management Software uses machine learning to correlate alerts, prioritize incidents by business impact, and recommend remediation playbooks. Automated ticket routing assigns the right teams, while real-time collaboration tools keep stakeholders aligned on status and next steps. Predictive models forecast incident trends so you can proactively shore up vulnerable systems. Discover which AI Incident Management Software can help you detect, triage, and resolve issues faster.

Last Updated: September 18, 2025

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17 Software

Popular Picks in Incident Management Software

BigPanda

BigPanda

$6000 Per user

ClickUp

ClickUp

   (5.0)

$7 Per month

Freshservice

Freshservice

$15.89 Per month

Jira Service Management

Jira Service Management

$19.04 Per month

List of Top AI Incident Management Software Solutions

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Shorten Time to Audit With a Connected View of Controls, Risks, and Evidence

LogicGate Risk Cloud is a no-code risk management platform that empowers businesses to navigate and mitigate risks effectively. It provides a centralized hub for organizations to identify, assess, and manage risks across various domains. The platform offers customizable solutions for compliance, internal audit management, policy management, and workflow automation, tailoring its capabilities to me... Read more about LogicGate Risk Cloud

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Location

United States

Your Service Management System for Internal and External Support

Vivantio is a versatile software designed to enhance service management operations. It's especially tailored for businesses focusing on customer service, IT support, and internal helpdesk tasks. Vivantio stands out for its customizable interface that allows users to adapt the software to their specific needs and workflows. It includes features like ticketing systems, asset tracking, and knowledge ... Read more about Vivantio

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United States

Case IQ is an advanced human resource software designed to enhance the management of employee cases and streamline HR processes. This powerful platform provides tools for tracking employee incidents, managing compliance issues, and facilitating communication between HR and employees. With its user-friendly interface, Case IQ allows HR professionals to document cases, assign tasks, and monitor prog... Read more about Case IQ

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NA

Pricing Type

$20000 Per year

Location

Canada

Grafana OnCall is a robust incident management software that helps IT teams respond to system failures and disruptions with speed and efficiency. The platform enables automated alerting, on-call scheduling, and incident tracking, allowing teams to coordinate responses to critical events in real time. Grafana OnCall integrates with various monitoring tools, ensuring that alerts are triggered for an... Read more about Grafana OnCall

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United States

Discover the world's first CDR built on an Al security graph

Illumio is a robust Compliance Software designed to help organizations adhere to industry regulations and internal policies with ease. It offers a comprehensive platform for monitoring, managing, and reporting compliance-related activities across the entire IT infrastructure. Illumio features an intuitive dashboard that provides real-time visibility into compliance status, highlighting areas that ... Read more about Illumio

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Available

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United States

Swimlane is a leading SOAR (Security Orchestration, Automation, and Response) software designed to enhance an organization’s cybersecurity operations. By integrating seamlessly with existing security tools and systems, Swimlane automates routine tasks, orchestrates complex workflows, and accelerates incident response times. The platform offers a highly customizable interface, allowing security t... Read more about Swimlane

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Available

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United States

Zenduty is an advanced IT management software designed to enhance incident response and streamline IT operations. This platform provides a comprehensive suite of tools for monitoring, alerting, and managing incidents in real time, ensuring that organizations can address issues swiftly and minimize downtime. With Zenduty, users can automate incident workflows, assign tasks to team members, and trac... Read more about Zenduty

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Available

Pricing Type

$5 Per month

Location

United States

Cyware is a cybersecurity software platform that helps organizations protect their digital assets and respond to cyber threats in real-time. The platform provides a suite of tools for threat intelligence sharing, incident response, and security automation. Cyware’s threat intelligence feeds allow businesses to stay updated on emerging cyber threats, while its incident response features help orga... Read more about Cyware

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United States

Dataminr is a cutting-edge risk management software that leverages artificial intelligence and real-time data streams to help businesses identify and respond to potential risks. The software monitors a wide range of public data sources, including social media, news outlets, and other real-time events, to detect emerging threats such as security breaches, natural disasters, financial crises, or rep... Read more about Dataminr

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United States

Arctic Wolf SOC-as-a-Service offers endpoint detection and response (EDR) capabilities to protect businesses against cyber threats. This managed security service provides 24/7 monitoring, threat detection, and incident response, using a combination of advanced AI tools and expert security operations center (SOC) analysts. Arctic Wolf’s platform continuously analyzes network activity, detecting u... Read more about Arctic Wolf SOC-as-a-Service

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United States

AI-Powered Identity Security and Cyber Resilience

Semperis is a cybersecurity software platform that provides advanced protection for Active Directory (AD) environments, safeguarding businesses from potential threats such as data breaches, identity theft, and cyberattacks. By leveraging the power of continuous monitoring, Semperis helps organizations protect their critical systems and data from identity-based security risks. The software offers r... Read more about Semperis

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United States

Slash Your IT and HR Tickets with Agentic AI & Modern AITSM

Rezolve AI is an AI-powered help desk software that automates customer support workflows and provides real-time assistance. It uses natural language processing (NLP) and machine learning to understand and resolve customer inquiries efficiently, helping businesses improve their customer service operations. Rezolve AI offers a conversational interface that allows customers to interact with a chatbot... Read more about Rezolve AI

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Available

Pricing Type

$3 Per user

Location

United States

FaceUp Whistleblowing System is a compliance software that enables organizations to manage and streamline their whistleblowing processes securely and anonymously. The platform allows employees and external stakeholders to report unethical practices, fraud, or compliance violations through a user-friendly, confidential system. FaceUp ensures that sensitive reports are securely routed to the appropr... Read more about FaceUp Whistleblowing System

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Available

Pricing Type

$49 Per feautre

Location

NA

OnSolve is an advanced emergency notification software designed to help organizations respond quickly and efficiently to critical situations. The platform enables businesses and government agencies to communicate with employees, customers, and stakeholders in real-time during emergencies, whether it's a natural disaster, security threat, or operational disruption. OnSolve supports multi-channel co... Read more about OnSolve Platform

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Location

United States

incident.io is a specialized incident management software designed to help organizations respond to and manage incidents effectively. This platform provides tools for incident tracking, reporting, and analysis, enabling teams to identify, respond to, and learn from incidents in real time. With features such as automated alerts, collaborative workflows, and post-incident reviews, incident.io enhanc... Read more about incident.io

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Available

Pricing Type

$19 Per user

Location

United Kingdom

Hexagon J5 is a robust incident management software designed to help organizations effectively handle and resolve incidents in a timely and efficient manner. The platform offers a comprehensive suite of tools for incident reporting, tracking, and resolution, ensuring that all incidents are addressed promptly and systematically. With features such as real-time incident logging, automated workflow a... Read more about Hexagon J5

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NA

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Location

Sweden

Eliminate manual processes and uncover hidden risks

EHS software will simplify and automate incident management at your workplace. Enaviya's incident tracking feature of EHS software streamlines the incident tracking process and is built to deliver flexible automation to simplify service request progression. The EHS software helps reduce the time and effort spent on managing incidents. Also, it makes the process more systematic, dynamic, and ef... Read more about Enaviya EHS Software

Free Trial

7 Days

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Location

India

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