Ulysses Suite Overview

Ulysses Suite is a powerful help desk software designed to streamline customer support operations for businesses. With features such as ticket management, knowledge base creation, and automated responses, it enhances the efficiency of support teams. The software allows users to prioritize and track customer inquiries effectively, ensuring timely resolutions and improved customer satisfaction. Ulysses Suite also offers robust reporting and analytics tools, enabling organizations to measure support performance and identify areas for improvement. Ideal for companies looking to enhance their customer service capabilities, this software fosters better communication and collaboration among support staff.

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Contact Details

  • Vendor Name QMS Software
  • Founded 1997
  • Location Ireland

Support

    NA


Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Hospitality

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Ulysses Suite Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Email Marketing
  • Arrow Icon Campaign Management
  • Arrow Icon Pipeline Management
  • Arrow Icon Lead Management
  • Arrow Icon Lead Capture
  • Arrow Icon Referral Tracking
  • Arrow Icon Sales Activity Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Customer Database
  • Arrow Icon Territory Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Forecasting
  • Arrow Icon Contact Management
  • Arrow Icon Task Management
  • Arrow Icon Opportunity Management
  • Arrow Icon Customizable Fields

Ulysses Suite Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • EUR (€) EUR (€)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • One-Time Payment One-Time Payment

Plans & Packages

Basic

$3000 One-time

Ulysses Suite FAQs

Ulysses Suite is a powerful help desk software designed to streamline customer support operations for businesses. With features such as ticket management, knowledge base creation, and automated responses, it enhances the efficiency of support teams. The software allows users to prioritize and track customer inquiries effectively, ensuring timely resolutions and improved customer satisfaction. Ulysses Suite also offers robust reporting and analytics tools, enabling organizations to measure support performance and identify areas for improvement. Ideal for companies looking to enhance their customer service capabilities, this software fosters better communication and collaboration among support staff.

  • No, Ulysses Suite does not offer a free version.

  • Yes, Ulysses Suite offers a free trial.

  • No, Credit Card details are not required for the Ulysses Suite trial.

  • Ulysses Suite offers the following pricing plans & packages:

    Basic

    $3000 One-time

  • Ulysses Suite supports the following payment frequencies:

    • One-Time Payment

  • No, Ulysses Suite does not offer an API.

  • Ulysses Suite supports the following languages:
    • English

  • Following are the typical users of the Ulysses Suite:
    • Self-Employed , Small-Business , Midsize-Business

  • Ulysses Suite supports the following deployment:
    • Cloud Hosted

  • Ulysses Suite supports the following devices and operating systems:
    • Web-Based