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Thena Claim

Customer engagement platform for Slack

Thena Overview

Thena is an innovative software tailored to enhance customer engagement and intelligence within Slack. Designed to seamlessly integrate with Slack, it streamlines customer management by providing real-time insights and interactions in a familiar environment. This tool excels in organizing customer conversations, making tracking and responding to queries efficient and straightforward. It features advanced analytics to analyze customer trends and feedback, aiding in personalized customer service. Thena's intuitive design ensures ease of use, while its automated alerts keep teams updated on customer activity. By centralizing customer interactions in Slack, Thena significantly improves response times and customer satisfaction, making it an essential tool for businesses looking to optimize their customer engagement strategy in a Slack-centric workspace.

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Thena Screenshot & Video

Contact Details

  • Vendor Name Thena
  • Founded 2022
  • Location United States
  • Employees 11-50

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English


Industries

Information Technology & Services, Startups

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Thena Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Target Account Identification
  • Arrow Icon Lead Nurturing
  • Arrow Icon Campaign Personalization
  • Arrow Icon Lead Qualification
  • Arrow Icon Reporting/Analytics

Thena Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 14 Days

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment

Plans & Packages

Core

$299 Per Month

Thena FAQs

Thena is an innovative software tailored to enhance customer engagement and intelligence within Slack. Designed to seamlessly integrate with Slack, it streamlines customer management by providing real-time insights and interactions in a familiar environment. This tool excels in organizing customer conversations, making tracking and responding to queries efficient and straightforward. It features advanced analytics to analyze customer trends and feedback, aiding in personalized customer service. Thena's intuitive design ensures ease of use, while its automated alerts keep teams updated on customer activity. By centralizing customer interactions in Slack, Thena significantly improves response times and customer satisfaction, making it an essential tool for businesses looking to optimize their customer engagement strategy in a Slack-centric workspace.

  • No, Thena does not offer a free version.

  • Yes, Thena offers a free trial.

  • No, Credit Card details are not required for the Thena trial.

  • Thena offers the following pricing plans & packages:

    Core

    $299 Per Month

  • Thena supports the following payment frequencies:

    • Monthly Payment

  • No, Thena does not offer an API.

  • Thena offers support with the following options:
    • Email , Chat , Knowledge Base

  • Thena offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Thena supports the following languages:
    • English

  • Following are the typical users of the Thena:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Thena supports the following deployment:
    • Cloud Hosted

  • Thena supports the following devices and operating systems:
    • Web-Based