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Sparkcentral by Hootsuite Claim

Provide top-tier customer service on social media with Sparkcentral.

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Sparkcentral by Hootsuite Overview

Sparkcentral by Hootsuite is a dynamic customer engagement software that revolutionizes how businesses connect with their audience. It's designed to manage customer conversations across various digital channels like social media, messaging apps, and live chat. This powerful tool centralizes communication, making it easier for companies to respond quickly and effectively to customer queries and feedback. With Sparkcentral, businesses can deliver personalized customer service experiences at scale, tracking and analyzing interactions to gain valuable insights. Its integration with Hootsuite enhances social media management, allowing seamless engagement with customers on platforms they frequently use. Ideal for modern businesses, Sparkcentral simplifies digital communication, fostering stronger customer relationships and enhancing overall customer satisfaction.
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Sparkcentral by Hootsuite screenshot & Video

Contact Details

  • Vendor Name Sparkcentral
  • Founded 2012
  • Location Canada
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

Sparkcentral by Hootsuite Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management

Sparkcentral by Hootsuite Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
Pricing Page  

Plans & Packages

Professional

$99 Per Month

Sparkcentral by Hootsuite FAQs

  • No, Sparkcentral by Hootsuite does not offer a free version.

  • No, Sparkcentral by Hootsuite does not offer any free trial.

  • No, Credit Card details are not required for the Sparkcentral by Hootsuite trial.

  • Sparkcentral by Hootsuite offers the following pricing plans & packages:

    Starting Plan:

    $99 Per Month

  • Sparkcentral by Hootsuite supports the following payment frequencies:

    • Annual Subscription

  • Yes, Sparkcentral by Hootsuite offers an API.

  • Sparkcentral by Hootsuite offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Sparkcentral by Hootsuite offers training with the following options:
    • In-person , Webinar , Documentation

  • Sparkcentral by Hootsuite supports the following languages:
    • Arabic , Basque , Bulgarian , Catalan , Chinese (Simplified) , Croatian , Czech , Danish , Dutch , English , Estonian , Finnish , French , Galician , German , Greek , Hebrew , Hindi , Hungarian , Icelandic , Indonesian , Irish , Italian , Japanese , Kazakh , Korean , Latvian , Lithuanian , Malay , Polish , Portuguese , Romanian , Russian , Slovak , Slovenian , Spanish , Swedish , Thai , Turkish , Ukrainian , Vietnamese

  • Following are the typical users of the Sparkcentral by Hootsuite:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Sparkcentral by Hootsuite supports the following deployment:
    • Cloud Hosted

  • Sparkcentral by Hootsuite supports the following devices and operating systems:
    • Web-Based