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Sparkcentral by Hootsuite

Provide top-tier customer service on social media with Sparkcentral.

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Sparkcentral by Hootsuite Overview

Sparkcentral by Hootsuite is a dynamic customer engagement software that revolutionizes how businesses connect with their audience. It's designed to manage customer conversations across various digital channels like social media, messaging apps, and live chat. This powerful tool centralizes communication, making it easier for companies to respond quickly and effectively to customer queries and feedback. With Sparkcentral, businesses can deliver personalized customer service experiences at scale, tracking and analyzing interactions to gain valuable insights. Its integration with Hootsuite enhances social media management, allowing seamless engagement with customers on platforms they frequently use. Ideal for modern businesses, Sparkcentral simplifies digital communication, fostering stronger customer relationships and enhancing overall customer satisfaction.

Contact Details

  • Sparkcentral
  • 2012
  • Canada
  • 1000+

Support

  • 27x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

Sparkcentral by Hootsuite Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management

Sparkcentral by Hootsuite Pricing

Pricing Type

  • Usage Based

Preferred Currency

  • USD ($)

Free Trial

  • N/A

Free Version

  • N/A

Payment Frequency

  • Annual Subscription

Plans & Packages

Professional

$99 Per Month

Sparkcentral by Hootsuite FAQ's

No, Sparkcentral by Hootsuite does not offer a free version.

No, Sparkcentral by Hootsuite does not offer any free trial.

No, Credit Card details are not required for the Sparkcentral by Hootsuite trial.

Sparkcentral by Hootsuite offers the following pricing plans & packages:

Starting Plan:

$99 Per Month

Sparkcentral by Hootsuite supports the following payment frequencies:

  • Annual Subscription

Yes, Sparkcentral by Hootsuite offers an API.

Sparkcentral by Hootsuite offers support with the following options:

27x7 Support , Email , Phone , Chat , Knowledge Base

Sparkcentral by Hootsuite offers training with the following options:

In-person , Webinar , Documentation

Sparkcentral by Hootsuite supports the following languages:

Arabic , Basque , Bulgarian , Catalan , Chinese (Simplified) , Croatian , Czech , Danish , Dutch , English , Estonian , Finnish , French , Galician , German , Greek , Hebrew , Hindi , Hungarian , Icelandic , Indonesian , Irish , Italian , Japanese , Kazakh , Korean , Latvian , Lithuanian , Malay , Polish , Portuguese , Romanian , Russian , Slovak , Slovenian , Spanish , Swedish , Thai , Turkish , Ukrainian , Vietnamese

Following are the typical users of the Sparkcentral by Hootsuite:

Small-Business , Midsize-Business , Large-Enterprise-Business

Sparkcentral by Hootsuite supports the following deployment:

Cloud Hosted

Sparkcentral by Hootsuite supports the following mobile devices:

Web-Based