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AI-Powered Customer Service Platform for Ecommerce

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Richpanel Overview

Richpanel is an AI and GPT 4-powered customer support and engagement platform specifically tailored for e-commerce businesses. Its standout feature is the ability to provide a self-service interface to customers, significantly reducing support tickets. Richpanel seamlessly integrates with major e-commerce platforms, enabling businesses to view customer orders, tracking, and history directly in the support window. This integration facilitates personalized and efficient customer interactions. The software also includes a live chat tool, empowering agents with real-time communication capabilities. Additionally, Richpanel offers comprehensive analytics to track customer satisfaction and agent performance. Its user-friendly design and automation features make it a valuable tool for e-commerce businesses aiming to enhance customer experience and streamline their support processes.
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Richpanel screenshot & Video

Contact Details

  • Vendor Name Richpanel
  • Founded 2019
  • Location United States
  • Employees 11-50

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Dutch, English, French, German, Italian, Norwegian, Portuguese, Romanian, Spanish

Industries

E-commerce

Richpanel Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

Richpanel Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
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Plans & Packages

INCUBATOR

$9 Per Month

Richpanel FAQs

  • No, Richpanel does not offer a free version.

  • Yes, Richpanel offers a free trial.

  • No, Credit Card details are not required for the Richpanel trial.

  • Richpanel offers the following pricing plans & packages:

    Starting Plan:

    $9 Per Month

  • Richpanel supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Richpanel offers an API.

  • Richpanel offers support with the following options:
    • Email , Phone , Knowledge Base

  • Richpanel supports the following languages:
    • English

  • Following are the typical users of the Richpanel:
    • Midsize-Business , Large-Enterprise-Business

  • Richpanel supports the following deployment:
    • Cloud Hosted

  • Richpanel supports the following devices and operating systems:
    • Web-Based