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Richpanel

AI-Powered Customer Service Platform for Ecommerce

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Richpanel Overview

Richpanel is an AI and GPT 4-powered customer support and engagement platform specifically tailored for e-commerce businesses. Its standout feature is the ability to provide a self-service interface to customers, significantly reducing support tickets. Richpanel seamlessly integrates with major e-commerce platforms, enabling businesses to view customer orders, tracking, and history directly in the support window. This integration facilitates personalized and efficient customer interactions. The software also includes a live chat tool, empowering agents with real-time communication capabilities. Additionally, Richpanel offers comprehensive analytics to track customer satisfaction and agent performance. Its user-friendly design and automation features make it a valuable tool for e-commerce businesses aiming to enhance customer experience and streamline their support processes.

Contact Details

  • Richpanel
  • 2019
  • United States
  • 11-50

Support

  • Email
  • Phone
  • Knowledge Base

Training

  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based

Typical Customers

  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Dutch, English, French, German, Italian, Norwegian, Portuguese, Romanian, Spanish

Industries

E-commerce

Richpanel Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

Richpanel Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • N/A

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

INCUBATOR

$9 Per Month

Richpanel FAQ's

No, Richpanel does not offer a free version.

Yes, Richpanel offers a free trial.

No, Credit Card details are not required for the Richpanel trial.

Richpanel offers the following pricing plans & packages:

Starting Plan:

$9 Per Month

Richpanel supports the following payment frequencies:

  • Annual Subscription , Monthly Payment

Yes, Richpanel offers an API.

Richpanel offers support with the following options:

Email , Phone , Knowledge Base

Richpanel supports the following languages:

English

Following are the typical users of the Richpanel:

Midsize-Business , Large-Enterprise-Business

Richpanel supports the following deployment:

Cloud Hosted

Richpanel supports the following mobile devices:

Web-Based