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Plum Chat Overview

Plum Chat is a chatbot software that enables businesses to automate customer support and enhance engagement on websites and messaging platforms. With Plum Chat, users can create custom chatbots that answer FAQs, guide users, and handle basic support queries, reducing the workload for live agents. The software’s natural language processing (NLP) capabilities allow for human-like interactions, improving user experience. Plum Chat’s analytics tools provide insights into chat performance, user behavior, and common queries, helping businesses refine their bot responses. Integration with CRM and helpdesk systems ensures seamless data sharing and better support continuity. Ideal for e-commerce, customer support, and service-based industries, Plum Chat supports 24/7 customer engagement, enhances response times, and helps organizations provide consistent, efficient support through AI-driven automation.

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Contact Details

  • Vendor Name The Plum Group
  • Founded 2000
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Advertising & Marketing, E-learning, Information Technology & Services, Management Consulting, Real Estate

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Plum Chat Features

  • Arrow Icon Natural Language Processing
  • Arrow Icon Automated Responses
  • Arrow Icon Virtual Assistant
  • Arrow Icon Chatbot
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Query Suggestions
  • Arrow Icon Customer Support
  • Arrow Icon Language Detection
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon Code-free Development
  • Arrow Icon Automated Routing
  • Arrow Icon Augmented Analytics
  • Arrow Icon Transfers/Routing
  • Arrow Icon Lead Qualification
  • Arrow Icon Customizable Branding
  • Arrow Icon Lead Capture
  • Arrow Icon For Sales/Marketing

Plum Chat Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Top Plum Chat Alternatives

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Chatbase

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Freshchat Verified Profile

Intercom

Plum Chat FAQs

Plum Chat is a chatbot software that enables businesses to automate customer support and enhance engagement on websites and messaging platforms. With Plum Chat, users can create custom chatbots that answer FAQs, guide users, and handle basic support queries, reducing the workload for live agents. The software’s natural language processing (NLP) capabilities allow for human-like interactions, improving user experience. Plum Chat’s analytics tools provide insights into chat performance, user behavior, and common queries, helping businesses refine their bot responses. Integration with CRM and helpdesk systems ensures seamless data sharing and better support continuity. Ideal for e-commerce, customer support, and service-based industries, Plum Chat supports 24/7 customer engagement, enhances response times, and helps organizations provide consistent, efficient support through AI-driven automation.

  • No, Plum Chat does not offer a free version.

  • Yes, Plum Chat offers a free trial.

  • No, Credit Card details are not required for the Plum Chat trial.

  • No, Plum Chat does not offer an API.

  • Plum Chat offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base , FAQs/Forum

  • Plum Chat supports the following languages:
    • English

  • Following are the typical users of the Plum Chat:
    • Self-Employed , Small-Business , Midsize-Business

  • Plum Chat supports the following deployment:
    • Cloud Hosted

  • Plum Chat supports the following devices and operating systems:
    • Web-Based